Tech, Customer Service

Carrier; New York (NY); On-site; USD 45,000 - 55,000; Full time

Job summary

Carrier is seeking a Customer Service technician in New York, NY. This role involves processing orders and handling customer inquiries effectively. Applicants should have a high school diploma and at least 2 years in customer service.

The candidate must possess strong communication skills and be capable of working with various teams. Joining Carrier means being part of a global leader in sustainable solutions.

Qualifications

• 2+ years of experience in a customer service role.
• Ability to correspond effectively with various functional teams.
• Strong verbal and written communication skills.

Responsibilities

• Accurately process SUSP purchase orders.
• Maintain accurate customer contract information.
• Answer incoming emails and phone calls promptly.
• Generate licenses for customer inquiries.

Skills

Effective Communication

Problem-solving

Interpersonal Skills

Education

High School Diploma/GED

Associate degree or equivalent

Job description

Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.

About this role

This position is for a Customer Service technician who is under direct supervision. Responsible for resolving basic customers' service or billing complaints and obtaining customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased. Applies basic skills in the execution of existing procedures.

Key Responsibilities

• Accurately process SUSP purchase orders and fulfill orders in the required timeframe.
• Maintain accurate customer contract information and license records.
• Answer incoming emails, phone calls and all other inquiries presented to the SUSP queues in a timely manner.
• The SUSP Administrative Coordinator plays a critical role in working with our Value Added Reseller (VAR) channel to provide timely and accurate order processing, and license fulfillment.
• Maintain accurate customer contract information and license records.
• Generate licenses in response to customer service inquiries (Phone & Email)

Basic Qualifications

• High School Diploma/ GED
• 2+ years in a customer service role

Preferred Qualifications

• Associate degree or equivalent
• Effective Communication: Ability to correspond effectively with a variety of functional teams and strong interpersonal skills for supporting and advising sales, operations, and financial teams on proper systems and process.
• 1-3 years of operations, financial, services experience preferred.
• Able to adapt quickly to emerging technologies and applications.
• Strong verbal and written communication skills.