Customer Service Representative

Carrier; New York (NY); On-site; USD 40,000 - 60,000; Full time

Job summary

Carrier is seeking a Customer Service Representative to provide quality service under immediate supervision. Responsibilities include assisting with customer inquiries on products and maintaining records of customer interactions.

The ideal candidate has a minimum of 2 years of customer service experience and a HS diploma or GED. Strong communication skills are preferred, along with an Associates Degree.

Qualifications

• 2+ years of experience in Customer Service.
• Clear written and verbal communication skills.

Responsibilities

• Provide satisfactory and quality customer service.
• Assist with customer inquiries on product availability.
• Keep records of customer interactions and transactions.

Skills

Customer service

Communication skills

Education

HS Diploma or GED

Associates Degree

Job description

Carrier is a leading provider of HVAC, refrigeration, fire, security, and building automation technologies. These high-technology products and services enable modern life by delivering efficiency, safety, and security across several platforms. Enable qualified individuals with disabilities to perform essential functions.

This position is for a Customer Service Representative who is under immediate supervision. Assists with answering basic customer inquiries on product availability, maintenance, and the status of orders. Responsible for developing basic skills in the execution of existing procedures. Uses detailed instructions to accomplish assigned tasks.

KEY RESPONSIBILITIES –

• Works under immediate supervision to provide satisfactory and quality customer service.
• Assists with obtaining customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased.
• Assists with answering basic customer inquiries on product availability, maintenance, and the status of orders.
• Assists with resolving basic customers' service or billing complaints.
• Assists with keeping records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

REQUIRED QUALIFICATIONS –

• HS Diploma or GED
• 2+ years of experience in Customer Service

PREFERRED QUALIFICATIONS –

• Associates Degree
• Clear written and verbal skills