Assistant Customer Service Manager

Northeast Grocery; Colchester (VT); On-site; USD 35,000 - 45,000; Full time

Job summary

Northeast Grocery in Colchester, Vermont is seeking a capable individual to supervise the Guest Service area and ensure a friendly, helpful, and safe shopping experience for our guests. You will be responsible for maintaining cash controls, scheduling, training, and coaching Guest Service teammates.

The ideal candidate will have a high school diploma or equivalent, strong communication and customer service skills, and the ability to multitask effectively. This role requires maintaining a neat and professional work environment.

Qualifications

• Must be at least 18 years of age.
• Reliable with a high level of integrity and professionalism.
• Ability to read and write at the 8th grade level.
• Basic Math skills.

Responsibilities

• Deliver a friendly, helpful, easy, and safe shopping experience.
• Supervise the Guest Service area and maintain cash controls.
• Schedule, train, and coach Guest Service teammates.
• Communicate new policies or promotional programs to guests.

Skills

Strong communication skills

Exceptional customer service skills

Strong organizational skills

Ability to multi-task

Strong supervisory skills

Education

High School Diploma or equivalent

Job description

To be the advocate for our guests and consistently meet our guests' expectations by providing a friendly, helpful, easy, and safe shopping experience. Responsible for projecting oneself in a professional manner and maintaining a neat and clean work area at all times. Responsible for supervising the Guest Service area.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Include the following. Other duties may be assigned. Responsible to greet, make eye contact and 'Thank' each guest that you service. Responsible for delivering a friendly, helpful, easy, and safe shopping experience, that meets our guests' expectations. Responsible for projecting oneself in a professional manner in accordance with our dress code and personal grooming policy. Responsible for working in a safe manner and for maintaining a neat and clean work area at all times in accordance with our policies and procedures. Responsible for the supervision of the Guest Service area. Responsible for the maintenance of all cash controls related to sales, currency, miscellaneous sales, and miscellaneous income. Responsible for the accurate processing and reporting on daily/weekly cash and sales activities. Responsible for scheduling, training and coaching Guest Service teammates in order to ensure that we are delivering an exceptional shopping experience to our guests. Maintain cashier control reports and office security in accordance with all company policies and procedures (LISA – Look InSide Always / BOB – Bottom of Basket). Count and record all monies from cashiers according to company policies and procedures, record and process bank deposits. Responsible for ensuring that the Guest Service area and related items are properly secured while working and at the end of each shift. Responsible for communicating new policies or promotional programs to our guests. Responsible for performing other related duties as assigned by management and adhering to all company policies and procedures.

MINIMUM QUALIFICATIONS

Must be at least 18 years of age. Strong communication skills. Exceptional customer service skills. Strong organizational skills and ability to multi-task. Strong supervisory skills. Must be reliable. Must show a high level of integrity and professionalism. Ability to read and write at the 8th grade level. Basic Math skills.

EDUCATION AND EXPERIENCE

High School Diploma or equivalent. 1-3 years related experience.

PHYSICAL REQUIREMENTS

EQUIPMENT USED

Our Company does not discriminate against individuals on the basis of race, color, national origin, religion, sex, affection or sexual orientation, disability, age, marital status, liability for military service, status as a veteran, gender identity or expression, genetic information, pregnancy, and any other characteristic protected by applicable federal, state, or local laws.