CUSTOMER SVC/CLERK

Kroger Family of Companies; Monona (WI); On-site; USD 23,000 - 36,000; Full time

Job summary

Kroger Family of Companies is hiring for a front-end associate to deliver excellent customer service and maintain a smooth checkout experience in a Wisconsin store. You will greet customers, assist with purchases, and help manage front-end operations to meet sales and safety standards.

The role emphasizes teamwork, safety, and compliance with company policies and local regulations. A high school diploma or GED and strong interpersonal skills are required.

Qualifications

• High School Diploma or GED required.
• 6 months related experience or training preferred.
• Effective interpersonal and customer service skills.
• Good math skills (ability to add, subtract, multiply and divide).
• Sound judgement/decision making skills.
• Friendly, approachable/outgoing demeanor and team player.
• Ability to work in a fast paced environment.
• Good oral and written communication skills.

Responsibilities

• Provide friendly and efficient customer service by being sincere, patient and respectful toward customers.
• Greet customers and assist them by guiding to products, loading heavy items and retrieving out-of-reach items.
• Anticipate customer needs and respond to questions to strengthen loyalty.
• Oversee front end operations to meet sales, profit and labor goals and ensure cleanliness and sanitation.
• Determine work priorities to maintain front end conditions.
• Ensure prompt, accurate checkout and adherence to policies and laws.
• Train and coach associates on front end procedures to reduce shrink and waste.
• Communicate pricing and signage discrepancies to the pricing coordinator.
• Provide back-up coverage for the service operations manager in their absence.
• Know checkout transactions policies and procedures and perform audits; handle voids and refunds.
• Operate scanners, registers, scales and other front-end equipment per standards.
• Assist with front-end tasks like stocking, bagging, cart collection and cleaning.
• Comply with food safety and safety regulations; report unsafe conditions or illegal activity.
• Must be able to perform essential job functions with or without reasonable accommodation.

Skills

Interpersonal skills

Customer service

Mathematical ability

Written and verbal communication

Teamwork

Adaptability in a fast-paced env

Education

High School Diploma or GED

Job description

Deliver a high level of service and excellent customer experience by resolving customer concerns. Identify and communicate opportunities that could improve operations and create a better shopping experience. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety. RESPONSIBILITIES - Demonstrate teamwork to ensure customer satisfaction and a pleasant working and shopping environment

• Provide friendly and efficient customer service by demonstrating sincerity, patience and respect in all customer interactions and by thanking customers for their business

• Greet customers in a genuine and friendly manner throughout the store and assist them by escorting them to products, loading/unloading heavy items and helping them to retrieve out of reach items

• Anticipate customer needs; effectively communicate with them and respond to questions and resolve issues in a timely manner to strengthen customer loyalty

• Oversee front end operations to meet or exceed sales, profit and labor goals through effective cost control, labor efficiencies, excellent service and shrink control; ensure front end cleanliness, maintenance and sanitation

• Determine work priorities and task lists to consistently maintain adequate front end conditions

• Ensure prompt, accurate customer check-out and front-end associates adhere to company policies, as well as local, state and federal laws/regulations

• Train, monitor and coach associates on all front end policies and procedures including proper handling of product, tender and coupons, scanning error procedures and price checks to reduce shrink and waste

• Communicate pricing and signage discrepancies to the pricing coordinator

• Provide back-up coverage for the service operations manager in their absence (excluding hiring and discipline)

• Gain/maintain thorough knowledge of checkout transactions policies and procedures, operations and bookkeeping: complete voids, refunds, daily exception reports, perform cash tender pickups, coin canister exchanges, till/coupon audits per company standards

• Operate equipment (e.g., scanner, register, scale, check approval machine) per company standards

• Assist with front-end functions (e.g., checkout transactions, stocking, bagging, cart collection and cleaning)

• Comply with and reinforce all food safety, sanitation and safety regulations/guidelines/procedures and programs according to company, local, state, and federal health code regulations; identify unsafe conditions and notify store management; report any illegal activity

• Must be able to perform the essential job functions of this position with or without reasonable accommodation

QUALIFICATIONS Minimum

High School Diploma or GED

6 months related experience or training; or equivalent combination of education or experience

Effective interpersonal and customer service skills

Good math skills (ability to add, subtract, multiply and divide)

Sound judgement/decision making skills

Friendly, approachable/outgoing demeanor/team player

Ability to work in a fast paced environment

Good oral and written communication skills

Desired

Familiar with Microsoft Office Word and Excel