Assistant Customer Service Manager

Price Chopper; Colchester (VT); On-site; USD 32,000 - 52,000; Full time

Job summary

Price Chopper in Colchester, VT is seeking a Guest Service Supervisor to lead the front-end team and ensure a friendly, efficient and safe shopping experience for guests. You will supervise the Guest Service area, manage cash controls, and coach teammates to uphold high service standards.

The role requires strong communication, reliability, and the ability to multi-task in a fast-paced retail setting. High school diploma and 1–3 years related experience preferred.

Qualifications

• Must communicate clearly and courteously with guests and teammates.
• Experience supervising a front-line guest service area preferred.
• Ability to multi-task in a busy retail environment.

Responsibilities

• Greet guests, make eye contact and thank each guest served.
• Deliver friendly, helpful and safe shopping experience meeting guest expectations.
• Present professional appearance per dress code and grooming policy.
• Work safely and keep work area neat and clean at all times.
• Supervise the Guest Service area and cash controls.
• Maintain cash controls, currency handling and sales reporting.
• Schedule, train and coach Guest Service teammates for exceptional service.
• Maintain cashier reports and office security per policies.
• Count and record cash from cashiers and process deposits.
• Ensure Guest Service area is secured after each shift.
• Communicate new policies or promotions to guests.
• Perform other duties as assigned by management.

Skills

Customer service

Supervisory skills

Communication skills

Attention to detail

Team leadership

Education

High School Diploma

Job description

To be the advocate for our guests and consistently meet our guests’ expectations by providing a friendly, helpful, easy, and safe shopping experience. Responsible for projecting oneself in a professional manner and maintaining a neat and clean work area at all times. Responsible for supervising the Guest Service area.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Include the following. Other duties may be assigned.

• Responsible to greet, make eye contact and “Thank” each guest that you service.
• Responsible for delivering a friendly, helpful, easy, and safe shopping experience, that meets our guests’ expectations.
• Responsible for projecting oneself in a professional manner in accordance with our dress code and personal grooming policy.
• Responsible for working in a safe manner and for maintaining a neat and clean work area at all times in accordance with our policies and procedures.
• Responsible for the supervision of the Guest Service area.
• Responsible for the maintenance of all cash controls related to sales, currency, miscellaneous sales, and miscellaneous income.
• Responsible for the accurate processing and reporting on daily/weekly cash and sales activities.
• Responsible for scheduling, training and coaching Guest Service teammates in order to ensure that we are delivering an exceptional shopping experience to our guests.
• Maintain cashier control reports and office security in accordance with all company policies and procedures (LISA – Look InSide Always / BOB – Bottom of Basket).
• Count and record all monies from cashiers according to company policies and procedures, record and process bank deposits.
• Responsible for ensuring that the Guest Service area and related items are properly secured while working and at the end of each shift.
• Responsible for communicating new policies or promotional programs to our guests.
• Responsible for performing other related duties as assigned by management and adhering to all company policies and procedures.

MINIMUM QUALIFICATIONS

Must be at least 18 years of age. Strong communication skills. Exceptional customer service skills. Strong organizational skills and ability to multi-task. Strong supervisory skills. Must be reliable. Must show a high level of integrity and professionalism. Ability to read and write at the 8th grade level. Basic Math skills.

EDUCATION AND EXPERIENCE

High School Diploma or equivalent. 1-3 years related experience.

PHYSICAL REQUIREMENTS

Not specified.

EQUIPMENT USED

Our Company does not discriminate against individuals on the basis of race, color, national origin, religion, sex, affection or sexual orientation, disability, age, marital status, liability for military service, status as a veteran, gender identity or expression, genetic information, pregnancy, and any other characteristic protected by applicable federal, state, or local laws.