Lead Customer Service

Price Chopper Supermarkets-Market 32; Essex Junction (VT); On-site; USD 22,041 - 26,932; Full time

Benefits offered by this job

Sign-on bonus

Job summary

Price Chopper Supermarkets-Market 32 in Vermont is seeking a Guest Service Associate to greet guests, process transactions, and maintain a friendly, safe shopping environment. You will support the Guest Service Supervisor, handle cash and sales activities, and help ensure security of the Guest Service area while following company policies.

The role requires 6–12 months of related experience, strong communication, basic math, and reliability; starting pay is $16–$18 per hour with a $1,500 sign-on

Qualifications

• Strong communication and exceptional customer service skills.
• Reliability and integrity with a professional appearance.
• Basic math, literacy, and computer skills.
• 6–12 months of related experience preferred.
• Satisfactory performance evaluations.

Responsibilities

• Greet guests and thank each guest served.
• Provide a friendly, helpful, easy, and safe shopping experience.
• Project a professional appearance per dress code policy.
• Assist in supervising the Guest Service area.
• Handle daily cash and sales activities.
• Train and coach Guest Service teammates for exceptional service.
• Process guest transactions including check cashing, bill payments, ATM, lottery, and Western Union.
• Ensure security of the Guest Service area and items.
• Communicate new policies or promotions to guests.

Skills

Communication skills

Customer service

Reliability

Professionalism

Basic math

6–12 months experience

Basic computer skills

Literacy

Performance evaluations

Job description

Summary

To be the advocate for our guests and consistently meet our guests’ expectations by providing a friendly, helpful, easy, and safe shopping experience. Responsible for projecting oneself in a professional manner and maintaining a neat and clean work area at all times. Responsible for assisting the Guest Service Supervisor in supervising the Guest Service area. Responsible for accurately processing all guest transactions and maintaining proper security of the Guest Service area.

Pay Range

$16.00–$19.55; starting at $18/hr; $1,500 sign‑on bonus.

Essential Duties and Responsibilities

• Greet, make eye contact, and thank each guest you service.
• Deliver a friendly, helpful, easy, and safe shopping experience that meets guests’ expectations.
• Project a professional appearance in accordance with our dress code and personal grooming policy.
• Work safely and maintain a neat and clean work area at all times.
• Assist the Assistant Customer Service Team Leader – Office in supervising the Guest Service area.
• Assist the Assistant Customer Service Team Leader – Office with daily cash and sales activities.
• Train and coach Guest Service teammates to ensure an exceptional shopping experience.
• Accurately process all guest transactions, including but not limited to check cashing, bill payment, ATM transactions, lottery, and Western Union.
• Ensure the Guest Service area and related items are properly secured while working and at the end of each shift.
• Communicate new policies or promotional programs to guests.
• Perform other related duties as assigned by management and adhere to all company policies and procedures.

Minimum Qualifications

• Must be at least 18 years of age.
• Strong communication skills.
• Exceptional customer service skills.
• Reliable.
• High level of integrity and professionalism.
• Basic math skills.
• 6‑12 months of related experience.
• Basic literacy.
• Basic computer skills.
• Satisfactory performance evaluations.

Physical Requirements

• Exposure to hot environment – occasional 1‑3 hours.
• Exposure to cold environment – occasional 1‑3 hours.
• Standing constant 5‑8 hours.
• Sitting occasional 1‑3 hours.
• Walking constant 5‑8 hours.
• Grasping/finger movement & dexterity – constant 5‑8 hours.
• Bending constant 5‑8 hours.
• Twisting constant 5‑8 hours.
• Pivoting constant 5‑8 hours.
• Squatting/kneeling constant 5‑8 hours.
• Pushing/pulling frequent 3‑5 hours up to 75 lbs.
• Lifting occasional 1‑3 hours up to 50 lbs.

Equipment Used

• Personal computer.
• Calculator.
• Mainframe applications.
• Register.
• Money order computer.
• Banking equipment.
• Equipment used by a minor (under 18 years of age) – refer to The Equipment use by Minor Associates policy dated June 2008.

EEO Statement

Our Company does not discriminate against individuals on the basis of race, color, national origin, religion, sex, affinity or sexual orientation, disability, age, marital status, liability for military service, status as a veteran, gender identity or expression, genetic information, pregnancy, and any other characteristic protected by applicable federal, state, or local laws.