Assistant Office Manager

Northeast Grocery; City of Middletown (NY); On-site; USD 35,000 - 48,000; Full time

Job summary

Northeast Grocery seeks a Guest Service Supervisor to greet guests professionally and ensure a friendly, safe shopping experience. You will supervise the Guest Service area, manage cash controls, and coach teammates to deliver outstanding service.

Requirements include 18+, strong communication and customer service skills, plus 1–3 years related experience. High School Diploma or equivalent is required.

Qualifications

• Must be at least 18 years of age.
• Strong communication skills.
• Exceptional customer service skills.
• Strong organizational skills and ability to multi-task.
• Strong supervisory skills.
• Must be reliable.
• Must show a high level of integrity and professionalism.
• Ability to read and write at the 8th grade level.
• Basic Math skills.
• 1-3 years related experience.

Responsibilities

• Greet guests, make eye contact and say thank you to every guest you service.
• Deliver a friendly, helpful, easy, and safe shopping experience.
• Project a professional image in line with dress code and grooming policy.
• Supervise the Guest Service area and maintain cash controls.
• Record and report daily/weekly cash and sales activities.
• Schedule, train and coach Guest Service teammates to deliver exceptional service.
• Maintain cashier control reports and office security per policies.
• Count and record monies from cashiers and process deposits.
• Secure the Guest Service area and related items at shift end.
• Communicate new policies or promos to guests.

Skills

Communication

Customer service

Supervisory skills

Multi-tasking

Education

High School Diploma

Job description

To be the advocate for our guests and consistently meet our guests’ expectations by providing a friendly, helpful, easy, and safe shopping experience. Responsible for projecting oneself in a professional manner and maintaining a neat and clean work area at all times. Responsible for supervising the Guest Service area.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Include the following. Other duties may be assigned.Responsible to greet, make eye contact and “Thank†each guest that you service.Responsible for delivering a friendly, helpful, easy, and safe shopping experience, that meets our guests’ expectations.Responsible for projecting oneself in a professional manner in accordance with our dress code and personal grooming policy.Responsible for working in a safe manner and for maintaining a neat and clean work area at all times in accordance with our policies and procedures.Responsible for the supervision of the Guest Service area.Responsible for the maintenance of all cash controls related to sales, currency, miscellaneous sales, and miscellaneous income.Responsible for the accurate processing and reporting on daily/weekly cash and sales activities.Responsible for scheduling, training and coaching Guest Service teammates in order to ensure that we are delivering an exceptional shopping experience to our guests.Maintain cashier control reports and office security in accordance with all company policies and procedures (LISA – Look InSide Always / BOB – Bottom of Basket) . Count and record all monies from cashiers according to company policies and procedures, record and process bank deposits.Responsible for ensuring that the Guest Service area and related items are properly secured while working and at the end of each shift.Responsible for communicating new policies or promotional programs to our guests.Responsible for performing other related duties as assigned by management and adhering to all company policies and procedures.

MINIMUM QUALIFICATIONS

Must be at least 18 years of age. Strong communication skills. Exceptional customer service skills. Strong organizational skills and ability to multi-task. Strong supervisory skills Must be reliable. Must show a high level of integrity and professionalism. Ability to read and write at the 8th grade level. Basic Math skills

EDUCATION AND EXPERIENCE

High School Diploma or equivalent. 1-3 years related experience

PHYSICAL REQUIREMENTS

EQUIPMENT USED

Our Company does not discriminate against individuals on the basis of race, color, national origin, religion, sex, affection or sexual orientation, disability, age, marital status, liability for military service, status as a veteran, gender identity or expression, genetic information, pregnancy, and any other characteristic protected by applicable federal, state, or local laws.

Should your hours and availability better fit the needs of another store or desired shift, we may consider your application for another location or shift.