Lead Customer Service Full-Time

Northeast Grocery; Essex Junction (VT); On-site; USD 32,000 - 42,000; Full time

Job summary

Northeast Grocery in Essex Junction, VT is seeking a Guest Service Associate to greet guests, handle transactions, and maintain a safe, clean service area. You will project a professional image and help deliver an easy, friendly shopping experience.

The role emphasizes reliable, high-integrity service with strong communication and basic computer skills. Training will cover cash handling, policy updates, and teamwork with the Guest Service team to ensure exceptional guest satisfaction.

Qualifications

• Must be at least 18 years of age.
• Strong communication skills.
• Exceptional customer service skills.
• Must be reliable.
• Must show a high level of integrity and professionalism.
• Basic Math skills
• 3–12 months of related experience.
• Basic Literacy
• Basic Computer Skills
• Satisfactory Performance Evaluations

Responsibilities

• Greets guests and delivers a friendly, helpful shopping experience.
• Handles guest transactions with accuracy and maintains security of the service area.
• Maintains professional appearance and neat work area per dress code.
• Assists supervision in guest service area operations and daily cash activities.
• Trains and coaches teammates to improve guest service.
• Communicates new policies and promotions to guests.

Skills

Strong communication

Customer service

Reliability

Basic Math

Basic Computer Skills

Basic Literacy

Tools

Register

Money order computer

Mainframe Applications

Banking equipment

Personal Computer

Job description

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To be the advocate for our guests and consistently meet our guests’ expectations by providing a friendly, helpful, easy, and safe shopping experience. Responsible for projecting oneself in a professional manner and maintaining a neat and clean work area at all times. Responsible for assisting the Guest Service Supervisor in the supervision of the Guest Service area. Responsible for accurately processing all guest transactions and maintaining proper security of the Guest Service area.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Responsible to greet, make eye contact, and “Thank” each guest that you service.
• Responsible for delivering a friendly, helpful, easy, and safe shopping experience, that meets our guests’ expectation.
• Responsible for projecting oneself in a professional manner in accordance with our dress code and personal grooming policy.
• Responsible for working in a safe manner and for maintaining a neat and clean work area at all times in accordance with our policies and procedures.
• Responsible for assisting the Assistant Customer Service Team Leader - Office in the supervision of the Guest Service area.
• Responsible for assisting the Assistant Customer Service Team Leader - Office with daily cash and sales activities.
• Responsible for training and coaching Guest Service teammates in order to ensure that we are delivering an exceptional shopping experience to our guests.
• Responsible for accurately processing all guest transactions including but not limited to check cashing, bill payment, ATM transactions, Lottery, Western Union.
• Responsible for ensuring that the Guest Service area and related items are properly secured while working and at the end of each shift.
• Responsible for communicating new policies or promotional programs to our guests.
• Responsible for performing other related duties as assigned by management and adhering to all company policies and procedures.

MINIMUM QUALIFICATIONS

• Must be at least 18 years of age.
• Strong communication skills.
• Exceptional customer service skills.
• Must be reliable.
• Must show a high level of integrity and professionalism.
• Basic Math skills
• 6-12 months of related experience.
• Basic Literacy
• Basic Computer Skills
• Satisfactory Performance Evaluations

EDUCATION AND EXPERIENCE

• Must be at least 18 years of age.
• Strong communication skills.
• Exceptional customer service skills.
• Must be reliable.
• Must show a high level of integrity and professionalism.
• Basic Math skills
• 6-12 months of related experience.
• Basic Literacy
• Basic Computer Skills
• Satisfactory Performance Evaluations

PHYSICAL REQUIREMENTS

• Exposure to Hot Environment Occasional 1-3 Hours
• Exposure to Cold Environment Occasional 1-3 Hours
• Sitting Occasional 1-3 Hours
• Pivoting Constant 5-8 Hours
• Squatting/Kneeling Constant 5-8 Hours
• Pushing/Pulling Frequent 3-5 Hours up to 75lbs
• Lifting Occasional 1-3 Hours up to 50lbs

EQUIPMENT USED

• Personal Computer.
• Calculator.
• Mainframe Applications.
• Register.
• Money order computer.
• Banking equipment.

*Equipment used by a minor (under 18 years of age), please refer to The Equipment use by Minor Associates policy dated: June 2008.

Our Company does not discriminate against individuals on the basis of race, color, national origin, religion, sex, affection or sexual orientation, disability, age, marital status, liability for military service, status as a veteran, gender identity or expression, genetic information, pregnancy, and any other characteristic protected by applicable federal, state, or local laws.

Should your hours and availability better fit the needs of another store or desired shift, we may consider your application for another location or shift.