Assistant Customer Service Manager

Nino Salvaggio International; Bloomfield Township (MI); Presencial; USD 42 000 - 56 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Paid time off

Vision insurance

Wellness resources

401(k) matching

Dental insurance

Employee discounts

Free food & snacks

Tuition assistance

Resumo da oferta

Nino Salvaggio International seeks an Assistant Customer Service Manager for our Bloomfield location. You will assist in directing and supervising the department, ensuring productive operations and top-notch customer service.

The role requires cash handling, scheduling, and leadership duties, with mornings, evenings and weekend shifts. Join a team focused on accuracy, efficiency, and customer satisfaction at a busy grocery operation.

Qualificações

• High school diploma or GED required.
• Previous cash handling experience required.
• Previous customer service experience required.
• Previous management experience preferred.
• Must work early mornings, nights and weekends.
• Reliable transportation.

Responsabilidades

• Assist customer service manager with directing and supervising all functions and activities of the department to ensure productivity and excellent customer service.
• Assist customer service manager with cash management, line flow, scheduling, attendance tracking, cash counting, line control, refunds, audits, etc.
• Deliver superior customer service.
• Maintain attention to detail, including cash handling.
• Operate cash register when needed.
• Ensure cashiers are assisted with price checks promptly.
• Promote customer goodwill by ensuring high standards of service by cashiers and clerks.
• Other duties as assigned.

Conhecimentos

Cash handling

Customer service

Leadership

Team supervision

Formação académica

High school diploma or GED

Ferramentas

Cash register

Descrição da oferta de emprego

Benefits:

• Health insurance
• Paid time off
• Vision insurance
• Wellness resources
• 401(k) matching
• Dental insurance
• Employee discounts
• Free food & snacks
• Tuition assistance

Nino Salvaggio is currently looking for an Assistant Customer Service Manager for our Bloomfield location.

RESPONSIBILITIES:

• Assist customer service manager with effectively directing and supervising all functions and activities of the department and personnel to ensure optimum productivity, excellent customer service and satisfactory results.
• Assist customer service manager with all aspects of the customer service department, including but not limited to: cash management, line flow and customer service, scheduling, counseling, attendance tracking, cash counting, line control, refunds, audits, etc.
• Place primary importance on delivering superior customer service.
• Maintain attention to detail, completing multiple or repetitive tasks, including cash handling.
• Operate cash register when needed.
• Demonstrate a serious commitment to accuracy, especially as it pertains to cash management and quality while meeting goals or deadlines.
• Ensure that cashiers are assisted with price checks in a prompt and timely fashion.
• Promote customer good will by providing high standards of customer service, insuring that all cashiers and courtesy clerks (baggers) do the same.
• Other duties as assigned.

QUALIFICATIONS:

• High school diploma or GED, required.
• Previous cash handling experience, required.
• Previous customer service experience, required.
• Previous management experience, preferred.
• Must be able to work early mornings, nights and weekends.
• Must have reliable transportation.

BENEFITS:

• Health
• Dental
• Vision
• Short term disability
• Accident
• Hospitalization
• Critical illness
• Life insurance
• Flexible spending
• Education reimbursement
• 401K match
• Employee discount
• Company paid life insurance policy
• Company paid LTD policy

EOE