Bolingbrook-Customer Service Manager

Binny's Beverage Depot; Bolingbrook (IL); On-site; USD 26,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

FSA plan

401(k) plan

Educational reimbursement

PTO time

Paid sick time

Paid parental leave

Paid holidays

Employee discount

Job summary

Binny's Beverage Depot in Bolingbrook, IL seeks a Customer Service Manager to lead daily store operations, coach the team, and elevate the customer experience. You will partner with the GM and Assistant SM to drive sales, manage staffing, and uphold company policies and safety standards.

A strong leader with coaching skills is essential to maintain a high service culture. The role requires 1–2 years of retail management experience, ability to work evenings, weekends, and holidays, and excellent

Qualifications

• Must have 1-2 years retail management experience with supervisory/training duties.
• Strong interpersonal skills to communicate with staff and customers.
• Excellent written and oral communication, ability to read small type.
• Able to stand, walk, lift 40–50 pounds and work evenings, weekends, holidays.

Responsibilities

• Motivate and inspire the team to achieve store goals and deliver great customer service.
• Supervise and train staff to improve customer engagement and sales performance.
• Lead by example, enforce policies, and ensure safety and security standards.
• Assist in hiring, scheduling, and inventory management.
• Coordinate promotions, pricing, and signage for merchandising.

Skills

Retail management

Leadership

Staff coaching

Customer service

Interpersonal skills

Job description

Description

The Customer Service Manager reports to and assists the General Manager and Assistant Store Manager, in daily operations, including motivating and inspiring the team to achieve store goals. They are focused on the customer experience through active supervision and enhancing the service culture. The Customer Service Manager also provides a strong leadership presence and control in the store, while enforcing all company policies and procedures, including, safety and security.

Major Duties and Responsibilities:

• Consistently creates a welcoming environment for the customer and quickly responds to customer inquiries and needs
• Observe staff member's customer engagement and interactions, provide instructions and guidance to staff to continually improve the customer experience
• Demonstrates leadership to staff by providing high levels of customer service, driving sales, handling difficult and/or complicated sales, demonstrating organizational skills
• Conducts new employee orientations, trains and coaches Store Associates
• Utilizes company tools to diagnose opportunities and develops action plans to improve performance
• Regularly communicates with General Manager and Assistant Manager to discuss strengths, opportunities, and trends in business to increase sales
• Regularly communicates with General Manager and Assistant Manager to discuss strengths and opportunities of staff members
• Provides direction, support, and ongoing feedback of overall performance to staff members
• Assists in the hiring process to the needs of the business, actively recruiting to ensure open positions are filled
• Ensures company standards are met for store and associate appearance
• Assists with planning and adjusting schedules as necessary to maximize sales, while ensuring payroll expectations are followed
• Plans, coordinates, and executes all merchandising and sales promotions in a timely manner while ensuring pricing and signage information is accurate
• Willingness to participate in continued education, including product knowledge and professional development
• Assists management team with inventory management
• Performs all duties of a store associate while functioning as a Customer Service Manager
• Performs all duties as directed by managers

Qualifications

• Must be 21 years of age
• 1-2 years retail management experience. Demonstrates supervisory and training/coaching skills
• Full-time employment, ability to work evenings, weekends and holidays, as scheduled. Consistent and regular attendance required
• Ability to develop constructive and effective relationships with staff and customers by possessing strong interpersonal skills to communicate with confidence
• Skills to influence at all levels; demonstrated ability to work effectively within a team and be assertive in driving successful management strategies
• Demonstrates strong comprehension along with excellent written and oral communications skills; ability to read small type
• Possess strong organizational and time management skills; effective ability to multitask and strong attention to detail required
• Ability to operate business machines and electronic devices (scanners, phones, computer keyboards, etc.)
• Ability to count cash and make change accurately
• If necessary, must be able to pass any applicable alcohol training class and maintain a current certification card
• Ability to repeatedly lift 40-50 pounds
• Ability to stand and/or walk for extended periods of time
• Ability to follow directions and complete assignments
• Perform all duties as assigned by supervisors
• Ability to repeatedly walk up and down stairsAbility to work in cold areas

The pay range for this position is $19.00-$24.00

Binny's offers a comprehensive benefits package including medical and dental insurance, an FSA plan, a 401(k) plan, educational reimbursement, PTO time, paid sick time, paid parental leave, paid holidays and an employee discount.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.