Assistant Customer Service Manager

Nino Salvaggio International Marketplace; Bloomfield Hills (MI); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading retail grocery store is seeking an Assistant Customer Service Manager to oversee daily operations and ensure excellent customer service at their Bloomfield Hills location. The ideal candidate will possess strong customer service skills, cash handling experience, and a commitment to maintaining high service standards. Benefits include health insurance, paid time off, and employee discounts.

Benefits

Health insurance

Paid time off

Vision insurance

Wellness resources

401(k) matching

Dental insurance

Employee discounts

Free food & snacks

Tuition assistance

Qualifications

• Previous cash handling experience required.
• Previous customer service experience required.
• Management experience preferred.

Responsibilities

• Assist in directing and supervising customer service department.
• Ensure optimal productivity and excellent customer service.
• Handle cash management and customer flow.

Skills

Customer Service

Cash Management

Attention to Detail

Education

High school diploma or GED

Job description

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Join to apply for the Assistant Customer Service Manager role at Nino Salvaggio International Marketplace

Benefits:

• Health insurance
• Paid time off
• Vision insurance
• Wellness resources
• 401(k) matching
• Dental insurance
• Employee discounts
• Free food & snacks
• Tuition assistance
  
  
  

Nino Salvaggio is currently looking for an Assistant Customer Service Manager for our Bloomfield location.

RESPONSIBILITIES:

• Assist customer service manager with effectively directing and supervising all functions and activities of the department and personnel to ensure optimum productivity, excellent customer service and satisfactory results.
• Assist customer service manager with all aspects of the customer service department, including but not limited to: cash management, line flow and customer service, scheduling, counseling, attendance tracking, cash counting, line control, refunds, audits, etc.
• Place primary importance on delivering superior customer service.
• Maintain attention to detail, completing multiple or repetitive tasks, including cash handling.
• Operate cash register when needed.
• Demonstrate a serious commitment to accuracy, especially as it pertains to cash management and quality while meeting goals or deadlines.
• Ensure that cashiers are assisted with price checks in a prompt and timely fashion.
• Promote customer good will by providing high standards of customer service, insuring that all cashiers and courtesy clerks (baggers) do the same.
• Other duties as assigned.
  
  
  

QUALIFICATIONS:

• High school diploma or GED, required.
• Previous cash handling experience, required.
• Previous customer service experience, required.
• Previous management experience, preferred.
• Must be able to work early mornings, nights and weekends.
• Must have reliable transportation.
  
  
  

BENEFITS:

• Health
• Dental
• Vision
• Short term disability
• Accident
• Hospitalization
• Critical illness
• Cancer
• Life insurance
• Flexible spending
• Education reimbursement
• 401K match
• Employee discount
• Company paid life insurance policy
• Company paid LTD policy
  
  
  

If you are interested in this position, please follow the 2 step application process which includes a formal application after some initial questions.

EOE

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Retail Groceries

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