Assistant Manager: Customer Experience

World Market Inc; Lansdale (Montgomery County); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a dynamic team at a forward-thinking company where you can lead a customer-first culture and develop a high-performance team. In this role, you'll leverage your leadership skills to enhance customer experiences, drive engagement, and foster a culture of inclusion. With flexible scheduling and a supportive work environment, this position offers the chance to make a significant impact while enjoying perks like discounts and comprehensive benefits. If you're passionate about retail and ready to empower others, this opportunity is perfect for you.

Benefits

Flexible scheduling

Associate discount

Medical and Dental Insurance

Vision Coverage

401(k) Savings Plan

Commuter Benefits

Employee Assistance

Qualifications

• 2+ years of leadership experience in specialty retail is preferred.
• Ability to work flexible schedules including nights and weekends.

Responsibilities

• Model and lead a customer-first selling culture.
• Recruit, develop, and retain a high-performance team.

Skills

Leadership skills

Customer experience behaviors

Creative problem solving

Attention to detail

Effective delegation

Tools

Company tools and technology

Job description

What You’ll Do

• In partnership with the Store Manager, model and lead a customer-first selling culture through effective routines, visual brand standards, and engagement behaviors.
• Assess and analyze business trends utilizing all available reporting to problem-solve business opportunities and take appropriate action.
• Consistently exemplify, maintain, and foster the culture and values of World Market.
• Recruit, develop, and retain a high-performance, customer-focused team that aligns with our company values through training, recognition, and performance management.
• Support and maintain a safe work environment through ongoing safety training, awareness, and accountability.
• Plan for and execute daily business tasks and duties assigned by and in the absence of the Store Manager.
• Additional duties and responsibilities as assigned by and in the absence of the Store Manager.

Essential Duties and Responsibilities of Customer Experience

• Leverage all available resources to inform and educate the team on product knowledge, selling/engagement behaviors, and business priorities/goals.
• Ensure all associates utilize company tools and technology to deliver an exceptional customer experience.
• Validate successful deployment of all omnichannel initiatives, including AOS and BOPIS add-on selling behaviors.
• Drive customer engagement behaviors to support all loyalty initiatives.

What You’ll Bring

• Leadership skills including: Excellent customer experience behaviors, a strong sense of urgency, attention to detail, creative problem solving, sound decision-making skills that align with strategic initiatives, effective delegation and validation, and the ability to execute daily priorities efficiently.
• Minimum of 2+ years of relevant leadership experience in a fast-paced specialty retail selling culture is preferred.
• Ability to work a flexible schedule, including nights and weekends, depending upon the needs of the business.
• Minimum Age 21 years.
• Ability to lift up to 40 lbs.

Why We Love It

• Flexible scheduling to support your work-life balance.
• Associate discount to World Market!
• A fun and supportive work environment where you feel welcome and safe.
• A culture of inclusion that empowers you to be your best authentic self.
• Eligible associates are offered Medical and Dental Insurance, Vision Coverage, 401(k) Savings Plan, Commuter Benefits, Employee Assistance, and more.