Assistant Community Manager - Waters at Bluff Springs Apartments

Atlantic Housing Foundation, Inc.; Austin (TX); On-site; USD 40,000 - 55,000; Full time

Job summary

Atlantic Housing Foundation, Inc. is seeking an Assistant Community Manager in Austin, Texas. This role involves assisting the Community Manager in managing the property effectively, handling finances, and maintaining accurate daily reports. Key responsibilities include updating rents, processing deposits, and ensuring resident satisfaction through service requests.

The ideal candidate has at least 2 years of LIHTC and HUD experience, along with property management knowledge. Strong computer skills and customer service orientation are essential for success in this fast-paced environment.

Qualifications

• 2 years of relevant experience with LIHTC, HUD, and Section 8.
• 1 year of experience in property management.
• Computer skills in Microsoft Office Suite.

Responsibilities

• Assists in managing the property and takes over in the Community Manager's absence.
• Updates financial records and processes payments.
• Conducts property inspections and handles resident requests.

Skills

LIHTC, HUD, and Section 8 experience

Property management experience

Yardi or Yardi Voyager

Microsoft Office Suite

Customer service orientation

Education

High School diploma or equivalent

Job description

The Assistant Community Manager assists the Community Manager in effectively managing the assigned property. In the Community Manager's absence, they will assume all responsibilities to accomplish property objectives as set forth by the property supervisor and the property owner. They are directly responsible for maintaining daily, weekly, and monthly reports including accurate reporting of rents and deposits of all other monies. All business is conducted in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to apartments.

Responsibilities

• Promptly updates all rents, deposits, and any other monies received from residents and all other sources; verifies that all monies received correspond with lease.
• Issues appropriate notice when necessary (e.g., late payments, eviction notices, returned check memos).
• Physically inspects property when on grounds, picks up litter and reports any service needs to maintenance staff.
• Performs all aspects of Leasing Associate’s Job Description, including greeting prospective clients, showing community, and outside marketing, as needed.
• Contacts each Notice-to Vacate and attempts to convert them to a renewal.
• Maintains awareness of local market conditions and trends; contributes ideas to manager for marketing community and improving resident satisfaction.
• Updates the on-site accounting system for all property activity, including but not limited to leases, notices, move‑ins, move‑outs, traffic, and demographics.
• Proofreads all lease paperwork and processes move‑ins and move‑outs.
• Processes all security deposit move‑out reports.
• Accepts service requests from residents and routes to maintenance for prompt processing; conducts service follow‑up with resident when work is completed.
• Exercises problem‑solving skills.
• Interacts with co‑workers, supervisors, guests, and the public in a professional and pleasant manner.
• Must learn and comply with all company safety rules.

Qualifications

• 2 years of LIHTC, HUD, and Section 8 experience (required).
• 1 year of property management experience (required).
• 1 year of experience with Yardi or Yardi Voyager (preferred).
• High School diploma or equivalent (preferred).
• Computer skills: Microsoft Office Suite (Word, Excel, PowerPoint), Email (Gmail).
• Must be able to work in a fast‑paced and customer‑service‑oriented environment.
• Performs duties under pressure and meets deadlines in a timely manner.
• Works as part of a team and completes assignments independently.
• Takes instructions from supervisors.