Assistant Community Manager (Sited, Condos)

Socket.dev; Lancaster (Lancaster County); On-site; USD 42,000 - 62,000; Full time

Job summary

Socket.dev is seeking an Assistant Community Manager to support the daily operations of the property management department. You will work with the Property Manager to handle client properties, maintain records, and improve processes through collaborative teamwork.

The role requires strong communication, attention to detail, and the ability to manage multiple tasks, with standard business hours Monday–Friday and potential variations per client needs.

Qualifications

• Bachelor's degree preferred.
• Proficient with spreadsheets, flow charts, and graphs.

Responsibilities

• Record phone calls in the phone log.
• Process rental, purchase, and stock transfer applications.
• Oversee scheduling and vendor calls.
• Draft letters, memos, reports, contracts and related paperwork.
• Database management and tenant record keeping.
• Manage day-to-day office needs.
• Follow up via email, mail and phone with customers.
• Accounts payable and receivable.
• Maintain tenant records and leases in property management software.
• Research and develop new systems for efficiency.
• Coordinate work orders with maintenance for timely completion.
• Attend evening board meetings.

Skills

Phone skills

Customer service

Strong communication

Team player

Time management

Microsoft Office

Real estate knowledge

Self-motivated

Detail oriented

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Description

The Assistant Community Manager supports the daily operations of the property management department, working closely with the assigned Property Manager. This role is centered on assisting the Property Manager in every aspect of managing the client’s property. Successful candidates are enthusiastic team players with strong communication and interpersonal skills. Our team regularly engages in continuing education for ongoing professional and personal development. Applicants should take great pride in their work and demonstrate meticulous attention to detail and creativity.

Preferred qualifications include one year of experience in property management and two years in customer service.

Schedule:

Monday–Friday, 8:30 am to 5 pm (the schedule may slightly vary depending on client requirements).

Key Responsibilities:

• Phone skills and excellent customer service are imperative. Record phone calls in the phone log.
• Process rental, purchase, and stock transfer applications
• Oversee scheduling and vendor calls
• Compose letters, memos, reports, manage contracts, and related paperwork
• Database Management
• Manage day-to-day office needs
• Customer Service (Meticulous follow-up by email, mail, phone)
• Accounts payable and receivable
• Maintain tenant records, leases, and contact information using online property management software.
• Research and develop new systems that will benefit executive
• Communicate work orders with maintenance to ensure prompt completion of tasks
• Attend evening board meetings

Requirements

• Bachelor's Degree (Preferred but not mandatory).
• Valid PA Driver's License.
• Strong financial knowledge, with expertise in reading, understanding, and creating spreadsheets, flow charts, and graphs.
• Experience in contract negotiation and facility management.
• Exceptional communication skills, both written and verbal
• Proficiency in Microsoft Office products.
• Knowledge of communities/property/real estate and homeowners associations (preferred).
• Commitment to continuing education.
• Self-motivated, proactive, detail-oriented, and a team player.
• Time management and time-critical prioritization skills.