Assistant Community Manager - Multi-Site Resident Experience

Morgan Properties; City of Rochester (NY); Hybrid; USD 33,000 - 37,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) with Company Match

20% Apartment Rental Discount

Education/Tuition Reimbursement

Renewal Commissions

Generous Paid Time Off (10 Holidays +

Sick Leave

Job summary

Morgan Properties in Rochester, NY is seeking an Assistant Community Manager to create exceptional resident experiences and support operations across communities. You will engage residents, conduct tours, assist move-ins and move-outs, and help manage admin tasks, reports, and safety standards across sites.

The role requires 2+ years in customer service, strong communication, and a valid driver’s license for travel between communities.

Qualifications

• 2+ years of experience in customer service or a related field.
• Excellent communication and interpersonal skills.
• Ability to problem-solve and stay organized in a fast-paced environment.

Responsibilities

• Resident Engagement & Customer Service: Be the friendly face and main point of contact for residents and visitors; respond to resident needs with empathy and professionalism.
• Conduct community tours—walk-ins and those scheduled by our Regional Sales Team.
• Support move-ins and move-outs, creating a seamless experience.
• Escalate resident concerns as needed to leadership.
• Community Operations: Inspect homes before move-in to ensure quality; walk the property and flag maintenance or curb appeal issues.
• Assist in planning and executing resident events; help ensure safety standards and community policies are followed.
• Administrative Support: Keep resident records accurate and up to date; assist in preparing community reports; support day-to-day admin tasks as assigned.

Skills

Customer service

Communication

Interpersonal skills

Problem-solving

Driver's license

Job description

Morgan Properties in Rochester, NY is seeking an Assistant Community Manager to create exceptional resident experiences and support operations across communities. You will engage residents, conduct tours, assist move-ins and move-outs, and help manage admin tasks, reports, and safety standards across sites.

The role requires 2+ years in customer service, strong communication, and a valid driver’s license for travel between communities.