Resident Experience Coordinator - Multi-Site Communities

Morgan Properties; City of Syracuse (NY); On-site; USD 64,747,000 - 71,635,000; Full time

Benefits offered by this job

20% Apartment Rental Discount

Education/Tuition Reimbursement

Medical, Dental, and Vision Insurance

Life and AD&D Insurance

401(k) Retirement Plan with Company -

Generous Paid Time Off (10 Holidays)

Job summary

Morgan Properties is seeking an Assistant Community Manager to create exceptional resident experiences and support smooth operations across communities.

In this role you will serve as the friendly face for residents, manage move-ins/move-outs, conduct tours, and assist with events, while ensuring safety and policy compliance. You’ll need 2+ years in customer service and the ability to drive between communities; compensation is $23.00–$25.00 per hour plus benefits.

Qualifications

• 2+ years of experience in customer service or a related field.
• Excellent communication and interpersonal skills.
• Ability to problem-solve and stay organized in a fast-paced environment.
• A valid driver’s license and willingness to drive between communities if needed.

Responsibilities

• Be the friendly face and main point of contact for residents and visitors.
• Respond to resident needs with empathy and professionalism.
• Conduct community tours—walk-ins and those scheduled by our Regional Sales Team.
• Support move-ins and move-outs, creating a seamless experience.
• Escalate resident concerns as needed to leadership.
• Inspect homes before move-in to ensure quality.
• Walk the property and flag any maintenance or curb appeal issues.
• Assist in planning and executing resident events.
• Help ensure safety standards and community policies are followed.
• Keep resident records accurate and up to date.
• Assist in preparing community reports.
• Support day-to-day admin tasks as assigned.

Skills

Customer service

Communication

Interpersonal skills

Organizational skills

Problem-solving

Driving

Job description

Morgan Properties is seeking an Assistant Community Manager to create exceptional resident experiences and support smooth operations across communities.

In this role you will serve as the friendly face for residents, manage move-ins/move-outs, conduct tours, and assist with events, while ensuring safety and policy compliance. You’ll need 2+ years in customer service and the ability to drive between communities; compensation is $23.00–$25.00 per hour plus benefits.