Assistant Community Manager — Leasing & Property Operations

KETTLER; Washington (District of Columbia); On-site; USD 41,000 - 45,000; Full time

Benefits offered by this job

Paid Time Off

Health, Dental, Vision insurance

Life Insurance

HSA or FSA

401(k) retirement plan with company 0%

Job summary

KETTLER seeks an Assistant Community Manager to support the Community Manager in daily apartment community operations and customer service for a 400-unit property in the DC area.

The role emphasizes leasing, financial monitoring, and ensuring resident satisfaction with a focus on occupancy and budget achievement. A strong background in property management and fair housing is required.

Qualifications

• 2+ years of residential property management experience or a 4-year Bachelor’s Degree in a related field.
• Experience in luxury or market-rate segment is highly preferred.
• Computer Proficiency and knowledge of Microsoft Office Suite.
• Proven track record of success with the leasing process.
• Working knowledge of applicable Landlord Tenant Laws, Fair Housing mandates and other legal issues affecting property management.
• Excellent verbal and written communication skills and ability to interact with residents and customers in a professional manner.
• Strong financial analysis, budgeting, and P&L management skills.
• Extensive knowledge of Property Management software programs.

Responsibilities

• Managing administration of property operations and leasing office for a 400 or less unit property.
• Supporting Community Manager with monitoring the financial operations and achieving budgeted NOI.
• Coordinating the maintenance of property grounds and service requests.
• Providing a quality living environment for residents and positive work environment for team members.
• Working with the marketing team to achieve maximum occupancy at property.
• Handling of all aged delinquency collection practices.
• Processing all move in and move out protocols to insure proper accounting of resident ledgers.
• The processing of all renewals.
• Handle all leasing overflow of showing apartments and following up on traffic.
• Providing excellent customer service to residents and prospects.
• Help manage efficient rental collections, rent postings, and daily deposits.
• Contribute to achievement of team goals, leasing benchmarks, and resident retention.
• Support outreach initiatives that effectively market/promote the property.
• Understand the current sub-market and mentor others to ensure their comprehension.
• Lead by example to help maintain a high-performing, customer-focused team.
• Contribute to resident satisfaction and the achievement of property goals.
• Other duties as assigned.

Skills

Property management

Customer service

Budgeting

P&L management

Microsoft Office

Leasing process

Landlord-Tenant Laws

Communication

Education

Bachelor’s Degree

Tools

Property Management Software

Job description

KETTLER seeks an Assistant Community Manager to support the Community Manager in daily apartment community operations and customer service for a 400-unit property in the DC area.

The role emphasizes leasing, financial monitoring, and ensuring resident satisfaction with a focus on occupancy and budget achievement. A strong background in property management and fair housing is required.