Community Manager

KETTLER; Baltimore (MD); On-site; USD 81,000 - 99,000; Full time

Benefits offered by this job

Paid Time Off

Health, Dental, Vision insurance

Tax-Advantaged Spending Accounts (HSA/

FSA

401(k) with company match

Job summary

KETTLER in Baltimore, MD is seeking a Community Manager to oversee all aspects of apartment community operations and deliver exceptional customer service. The role reports to the Regional Manager and focuses on leasing, staff supervision, financial performance, and resident satisfaction.

Responsibilities include managing leasing offices, NOI attainment, property maintenance, rent collection, and staff development, with a focus on strong leadership and market knowledge.

Qualifications

• 4+ years of experience in property management.
• 2+ years of supervisory experience.
• High School Diploma; Bachelor’s Degree preferred.
• Proficiency with Microsoft Office Suite.
• Demonstrated leadership and success with leasing processes.
• Weekend work availability.
• Experience with property management software.

Responsibilities

• Managing administration of property operations and leasing office.
• Monitoring financial operations and achieving budgeted NOI.
• Providing a quality living environment for residents and a positive work environment for team members.
• Hiring and supervising all on-site staff, including maintenance staff.
• Ensuring apartments and grounds are maintained to company standards.
• Ensuring rent is collected in a timely manner and addressing delinquencies.
• Contributing to achievement of team goals, leasing benchmarks, and resident retention.
• Supporting outreach initiatives that market the property.
• Understanding the sub-market and mentoring others.

Skills

Leadership

Customer service

Financial analysis

Budgeting

P&L management

Communication (verbal & written)

Weekend availability

Microsoft Office

Operations coordination

Education

High School Diploma

Bachelor’s Degree preferred

Tools

Property management software

Microsoft Office Suite

Job description

KETTLER currently has an opening for a Community Manager in Baltimore, MD. If you have a good work ethic, a passion for helping people, and want an opportunity to learn and grow, KETTLER is the place for you!

The Community Manager, under the direction of the Regional Manager, is responsible for providing excellent customer service and coordinating all aspects of apartment community operations.

Compensation: $90,000.00/annually

We offer a robust Benefits Package including, but not limited to:

• Paid Time Off


• Health, Dental, Vision insurance; Life Insurance; Prescription coverage


• Tax-Advantaged Spending Accounts (HSA or FSA)


• 401(k) retirement plan with company match

Responsibilities

• Managing administration of property operations and leasing office.


• Monitoring the financial operations and achieving budgeted NOI.


• Providing a quality living environment for residents and positive work environment for team members.


• Hiring and supervising all on-site staff, including maintenance staff.


• Ensuring that all apartments and property grounds are maintained at company standards.


• Ensuring that rent is collected in a timely manner and following appropriate procedures when residents are delinquent.


• Contribute to achievement of team goals, leasing benchmarks, and resident retention.


• Support outreach initiatives that effectively market/promote the property.


• Understand the current sub-market and mentor others to ensure their comprehension.


• Lead by example to help maintain a high-performing, customer-focused team.


• Contribute to resident satisfaction and the achievement of property goals.


• Other duties as assigned.

Qualifications

• 4+ years’ experience in the property management field.


• 2+ years’ supervisory experience.


• High School Diploma, Bachelor’s Degree preferred.


• Computer Proficiency and knowledge of Microsoft Office Suite.


• Demonstrated Leadership ability and proven track record of success with the leasing process.


• Must be able to work on the weekends.


• Experience with property management software.


• Must be able to walk apartments and grounds, including steps and climbing stairs.


• Excellent verbal and written communication skills and ability to interact with residents and customers in a professional manner.


• Strong financial analysis, budgeting, and P&L management skills.


• Working knowledge of applicable Landlord Tenant Laws, Fair Housing mandates and other legal issues affecting property management.


• Experience with unit and common area renovations.