Lease Up Assistant Community Manager

Mill Creek Residential Trust LLC; Nashville (TN); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading company in residential property management is seeking a Lease Up Assistant Community Manager to support operations and enhance resident experience. This role involves guiding leasing activities, managing inquiries, and ensuring compliance with policies. Ideal candidates will have strong customer service skills and experience in property management. Join a diverse and inclusive workplace that values integrity and teamwork.

Benefits

Competitive pay

Comprehensive health benefits

401k with match

Paid time off

Qualifications

• At least 2 years of multi-family leasing or related property management experience.

Responsibilities

• Support Community Manager in operations and performance standards.
• Greet prospective residents and handle inquiries.
• Accept rents and maintain accurate records in Yardi.

Skills

Customer Service

Communication

Organizational Skills

Education

High School diploma

Bachelor’s degree

Tools

Microsoft Office

Entrata

Yardi

Job description

Join to apply for the Lease Up Assistant Community Manager role at Mill Creek Residential Trust LLC

6 days ago Be among the first 25 applicants

Join to apply for the Lease Up Assistant Community Manager role at Mill Creek Residential Trust LLC

At Mill Creek Residential, we are committed to building a diverse, equitable, and inclusive workplace where our associates can grow and bring their whole selves to work. We encourage you to apply if this job excites you, even if you don’t meet 100% of the requirements. You may be the right candidate for this role or another position, and make your mark at Mill Creek.

The Assistant Community Manager supports the Community Manager in maintaining community operations and achieving performance standards. This role involves developing, empowering, and inspiring associates, acting as the "Manager on Duty" (MOD) in the absence of the Community Manager, and guiding sales and leasing activities.

Essential Functions/Responsibilities

Sales and Marketing

• Greet prospective residents warmly, creating personal connections and understanding their needs and preferences.
• Handle all incoming calls, including prospect inquiries, resident issues, and service requests.
• Complete lease applications accurately, assist with verification, and notify applicants promptly.
• Conduct regular market surveys by visiting competitive properties and staying informed about rents, specials, and events.
• Maintain accurate data in information systems, manage Entrata tasks and leads, and prepare leasing reports.
• Ensure the office, clubroom, models, and units are in excellent condition.
• Assist with social media advertising and move-in preparations.
• Be knowledgeable about the neighborhood to share relevant information with prospects and residents.
• Perform other duties as assigned.

Operational Standards

• Accept rents, make deposits, and maintain accurate records in Yardi.
• Update reports daily, participate in revenue management calls, and oversee duties of Concierge and Leasing Consultants as needed.
• Complete lease and renewal paperwork, ensure compliance with policies and laws, and address other assigned duties.

Customer Service

• Support the customer experience vision, communicate service standards, and resolve resident concerns promptly.
• Assist with move-ins, lease renewals, and resident transfers.
• Contribute to resident satisfaction initiatives and perform property inspections.
• Uphold Mill Creek’s mission, values, and brand promise.

Minimum Qualifications

• High School diploma or equivalent; Bachelor’s degree preferred.
• At least 2 years of multi-family leasing or related property management experience.
• Strong customer service, communication, and organizational skills.

Skills and Knowledge

• Proficiency in English, Microsoft Office, Entrata, Yardi, and revenue management software.
• Ability to perform basic arithmetic, operate office equipment, and travel between communities if necessary.

Benefits of Joining

• Competitive pay, comprehensive health benefits, 401k with match, and paid time off.

Mill Creek is an Equal Opportunity Employer. If you are ready to contribute to our success, apply today and join a company that values integrity, success, continuous improvement, and teamwork.