Assistant Community Manager

FirstService Residential; Upper Marlboro (MD); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading property management company seeks an Assistant Community Manager to support the overall operations of Community Association business. The role involves exceptional customer service, financial recordkeeping, and strong organizational skills. Ideal candidates will have a college degree and significant experience in a customer service role. Comprehensive benefits, including medical coverage and a 401k with company match, are also offered.

Benefits

Medical, dental, and vision insurance

Paid holidays

401k with company match

Qualifications

• Minimum of 2 years’ experience in a customer service environment.
• Strong organizational and communication skills required.
• Excellent computer skills, including Microsoft Office.

Responsibilities

• Provide exceptional customer service to clients and vendors.
• Assist with daily financial management and recordkeeping.
• Conduct regular inspections of sites and ensure all records are maintained.

Skills

Organizational skills

Communication skills

Customer service

Computer skills

Project management

Interpersonal skills

Ability to work under pressure

Education

College degree or equivalent work experience

Tools

Microsoft Office

Excel

Word

PowerPoint

Job description

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Description

Job Overview: As an Assistant Community Manager, you will provide support to management in the overall operations of Community Association business and deliver exceptional customer service to owners, residents, clients, and vendors.

Your Responsibilities:

1. Provide exceptional customer service to clients and vendors at all times.
2. Respond to inquiries and provide resolution to questions or concerns in a timely fashion.
3. Assist with the daily general financial management and recordkeeping.
4. Assist with bid process.
5. Conduct regular inspections of site, where needed.
6. Maintain all records in Connect including work orders, resident information, Association documents, community information.
7. Ensure maintenance of all files, records, and correspondence in accordance with company procedures and good business practices.
8. Attend all Board meetings, where necessary.
9. Assist with preparation of Board meeting agenda, monthly management report, and all other reports and materials needed for Board Packet.
10. Assist with establishing an annual calendar indicating all association activities, deadlines, elections, meetings, projects, etc.
11. Assist all walk-in homeowners and refer to Community Manager, when necessary.
12. Handle mailings, as needed and required.
13. Recordkeeping – keep binders with Monthly Agendas, Modification Requests, Work Orders, Financials (including Social/Trip accounting).
14. Meet with Community Manager weekly to ensure completion of open action items.
15. Maintain regular attendance and punctuality.

Skills & Qualifications:

• College degree or equivalent work experience required.
• Minimum of 2 years’ experience in a customer service environment.
• Strong organizational skills.
• Strong written and verbal communication skills.
• Excellent computer skills including email, Word, Excel, and PowerPoint.
• Excellent organizational skills and project management.
• Exceptional communication and interpersonal skills.
• Advanced written communication skills.
• Advanced Microsoft Office skills.
• Knowledge of basic accounting/budgeting procedures.
• Ability to work under pressure, adapt to constant changes, handle multiple tasks, and coordinate the work of others.
• Ability to keep complex records, organize data, and prepare reports in a timely manner.
• Ability to conceptualize, plan, and organize multiple programs and assignments effectively.
• Must be able to work on more than one assignment at a time with frequent interruptions, changes, and delays, remaining focused and efficient.
• Must be able to work effectively and cheerfully in stressful environments.

Physical Requirements / Working Environment

The physical demands include sitting, standing, stooping, kneeling, pushing, shoving, lifting up to 25 lbs, climbing stairs, and moving around the property. Must communicate effectively, have finger dexterity, and be able to work extended hours including evenings, weekends, and holidays. The environment alternates between indoor office settings and outdoor areas with variable conditions. Reasonable accommodations may be made for disabilities.

What We Offer:

Full-time exempt employees are eligible for comprehensive benefits including medical, dental, vision, paid holidays, and a 401k with company match. Occasional travel for training and company events may be required.

Compensation:

$38 per hour

Disclaimer:

This description provides a general overview of the role and is not exhaustive. Management may assign additional duties as needed.