Assistant Community Manager

Associa; Gaithersburg (MD); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading company in community management seeks an Assistant Community Manager to provide administrative support and facilitate communication between homeowners and management. The ideal candidate will possess strong customer service skills and multitasking abilities, contributing to improving homeowner satisfaction and organization within the community.

Qualifications

• At least one year of Customer Service experience required.
• Experience in Community Association Management preferred.
• Ability to juggle multiple projects.

Responsibilities

• Provide clerical and administrative support to Community Managers.
• Assist in preparing Board meeting packages and annual disclosure.
• Process incoming and outgoing mail for the office.

Skills

Customer Service

Communication

Multitasking

Education

High School Diploma or GED

Associate's Degree

Job description

Description

The Assistant Community Manager is responsible for providing clerical and administrative supportto the Community Manager(s). The Assistant Community Manager is the liaison to the CommunityManager(s) and homeowners primarily, but will also occasionally interact with vendors, boardmembers and committee members, as well as staff at the Associa Client Shared Service Center
(CSSC) and within the branch office.

Essential Duties and Responsibilities

• Update and file association documents for Community Managers. Arrange for delivery andpick up of documents from storage when necessary.
• Assist in preparing agendas, update management reports, and compile documents andcopies for Board meeting packages.
• Assist in preparing annual disclosure packages, annual meeting notifications, and annualfinancial statement packages for all homeowners and arrange bulk mailing of same withinthe time frames set by state statute or governing documents.
• Update homeowner and association information in the database and shared files.
• Process and distribute incoming and outgoing mail for the office and Associations.
• Process print jobs, scanning and faxing as general office support when needed.
• Assist Community Manager with ARB (Architectural Review Board) application processingand perform on-site community inspections as necessary.
• Assist with issuing of key fobs, pool passes and processing access keys.
• Prepare newsletters, flyers, and other various documents to inform homeowners ofmaintenance service or projects, activities, meetings, etc.
• Assist Community Manager in monitoring client delinquency rates and collections processfor account portfolio.
• Assist Community Manager with requests for proposals, repair quotes, insurancenotifications.
• Assist Community Manager in preparing homeowner violation letters andcommunicate results of hearings to homeowners within the time frames set by state statuesor governing documents as needed.
• Assist homeowners with Associa corporate programs (website, portals, etc.) including clientenrollment.
• Other duties as assigned.

Qualifications

• High School Diploma or GED Required.
• Associates Degree strongly preferred.
• At least one year of Customer Service experience is required.
• At least one year of Community Association Management or relevant experience ispreferred.
• Experience with a high call volume is preferred.
• Excellent customer service and communication skills (written and spoken).
• Ability to juggle multiple projects at the same tine.

#LI-PK1