Assistant Community Manager

Kettler Inc.; Bowie (MD); On-site; USD 45,000 - 65,000; Full time

Job summary

KETTLER is seeking an Assistant Community Manager for an apartment community in Bowie, MD. The ideal candidate will provide excellent customer service, manage property operations, and support the Community Manager in achieving financial and resident satisfaction goals. This role requires a strong background in property management and effective communication skills.

Qualifications

• 2+ years of residential property management experience.
• Proven track record in leasing processes.
• Excellent verbal and written communication skills.

Responsibilities

• Manage property operations and leasing for 400 unit property.
• Support financial operations and budget monitoring.
• Coordinate maintenance and service requests.

Skills

Customer Service

Financial Analysis

Communication

Property Management Software

Education

4-year Bachelor’s Degree in a related field

Tools

Microsoft Office Suite

Job description

Overview

KETTLER currently has an opening for an Assistant Community Manager at Fairmont at South Lake, an apartment community located in Bowie, MD.

The Assistant Community Manager, under the direction of the Community Manager, is responsible for providing excellent customer service and coordinating all aspects of apartment community operations.

Responsibilities

• Managing administration of property operations and leasing office for a 400 or less unit property.
• Supporting Community Manager with monitoring the financial operations and achieving budgeted NOI.
• Coordinating the maintenance of property grounds and service requests.
• Providing a quality living environment for residents and positive work environment for team members.
• Working with the marketing team to achieve maximum occupancy at property.
• Handling of all aged delinquency collection practices.
• Processing all move in and move out protocols to insure proper accounting of resident ledgers.
• The processing of all renewals.
• Handle all leasing overflow of showing apartments and following up on traffic.
• Providing excellent customer service to residents and prospects.
• Help manage efficient rental collections, rent postings, and daily deposits.
• Contribute to achievement of team goals, leasing benchmarks, and resident retention.
• Support outreach initiatives that effectively market/promote the property.
• Understand the current sub-market and mentor others to ensure their comprehension.
• Lead by example to help maintain a high-performing, customer-focused team.
• Contribute to resident satisfaction and the achievement of property goals.
• Other duties as assigned.

Qualifications

• 2+ years of residential property management experience or a 4-year Bachelor’s Degree in a related field.
• Computer Proficiency and knowledge of Microsoft Office Suite.
• Proven track record of success with the leasing process.
• Working knowledge of applicable Landlord Tenant Laws, Fair Housing mandates and other legal issues affecting property management.
• Excellent verbal and written communication skills and ability to interact with residents and customers in a professional manner.
• Strong financial analysis, budgeting, and P&L management skills.
• Experience in luxury or market-rate segment is preferred.
• Extensive knowledge of Property Management software programs.
• If in New Jersey, must obtain Real Estate License within 120 days of the hire date.