Assistant Community Manager - North Potomac, MD

The Franklin Johnston Group; North Potomac (MD); On-site; USD 40,000 - 55,000; Full time

Job summary

Join a leading multifamily housing company as an Assistant Community Manager in North Potomac, MD. You will support the Community Manager in ensuring efficient operations and fostering resident relations while managing administrative tasks. This role requires prior LIHTC experience and a commitment to excellent customer service within a collaborative team environment.

Benefits

Health Insurance

Vision Care

Supplemental Insurance Plans

Paid Community Service

Paid Vacation

Paid Holidays

Qualifications

• Ability to read and comprehend simple instructions and correspondence.
• Experience with inspecting properties and ensuring marketability.
• Knowledge of Fair Housing Standards.

Responsibilities

• Ensure efficient community operation under the Community Manager's direction.
• Manage administrative tasks, leasing, and resident interaction.
• Supervise team and report any unusual circumstances regarding the community.

Skills

Communication

Customer Service

Bookkeeping

Organizational Skills

Education

High school diploma or GED

LIHTC experience

Job description

The Franklin Group is fundamentally built on our people. We recognize talent as our most precious resource, and we’ve strategically focused on three core priorities: identifying and recruiting exceptional candidates, fostering long-term retention of top performers, and empowering our team members to maximize their value-creating potential.

Striving to enrich the lives of the communities we serve

At Franklin Group, we focus exclusively on multifamily housing, where our passion, expertise, and resources deliver unmatched value for property owners. Our operational platform combines best-in-class people, processes, and technology to drive exceptional performance. Built on a strong foundation, we grow with purpose, ensuring predictable outcomes. With the energy of a youthful company and the wisdom of decades of experience, we are equipped to manage profitability, develop for sustainable growth, and invest for above-market returns.

Learn what it’s like to be part of Franklin Group

The Franklin Group boasts one of the most skilled and experienced multifamily teams on the East Coast. Our leadership is composed of industry veterans who have honed their expertise from the ground up, many starting at the property level. With over 1,000 dedicated professionals, including both corporate leadership and support teams as well as on-site property teams, we are united by a shared passion for delivering excellence in multifamily housing. As we continue to grow, our team’s commitment to innovation and exceptional service remains at the core of everything we do.

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BENEFITS & PERKS

• Health Insurance
• Vision Care
• Supplemental Insurance Plans
• Paid Community Service
• Paid Vacation
• Paid Holidays

CURRENT OPPORTUNITIES

Position:Assistant Community Manager - North Potomac, MD

Location: North Potomac, MD

Job Id:9177

# of Openings:1

Job Title: Assistant Community Manager - LIHTC experience required!

Supervisor: Community Manager

FLSA Status: Non-exempt (Hourly)

JOB SUMMARY: Responsible for ensuring the efficient operation of the community under the direction of the Community Manager. Able to assume responsibility for the community in the Community Manager’s absence.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following but are not limited to the job specifications contained herein. Additional duties or job functions that can be performed safely may be required as deemed necessary by supervisory personnel.

• Efficient and timely reporting, maintenance and submission of all administrative forms, files and reports. Post rent to MRI. Perform bookkeeping functions as necessary.
• Assisting the Community Manager in subsequent orientation, training and scheduling of all leasing and office personnel.
• Inspect model, office, and vacant units as necessary to ensure marketability. Ensure on-site office is organized and files are maintained as required. Inspect all make-readies.
• Need to have an awareness of the “curb appeal” of the community.
• Shop competition regularly and have knowledge of their pricing, policies, lease terms, community terms, etc.
• Lease to qualified prospects by showing available apartments. Assist with the lease renewal program with initial contact and follow-up on residents.
• Responsible for the inventory and ordering of all necessary administrative supplies and equipment for the office staff.
• Responsible for ensuring a professional appearance and behavior for oneself and all personnel at all times.
• Thorough knowledge of leasing techniques and sales methods as outlined in the Leasing & Marketing Manual. Fully informed of current rental rates, sizes, locations and all amenities of community.
• Knowledge of Fair Housing Standards
• Thorough knowledge of company policies and procedures.
• Responsible for ensuring efficient and courteous response to all resident requests.
• Assisting the Community Manager in designing and implementing a resident retention program, i.e., a newsletter or social activities.
• Responsible for reporting any unusual or extraordinary circumstances regarding the residents or the community.
• Operate within OSHA (Occupational Safety & Health Act) standards and company safety policies at all times.
• Responsible for seeking educational opportunities and self-improvement for personal growth and development.

SUPERVISORY RESPONSIBILITIES: Only in place of the Community Manager’s absence.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE: High school diploma or general education degree (GED); or one year related experience and/or training; or equivalent combination of education and experience. LIHTC EXPERIENCE REQUIRED.

LANGUAGE SKILLS: Ability to read and comprehend simple instructions, short correspondence and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, residents/clients and other team members of The Franklin Johnston Group/FJ Community Payroll.

MATHEMATICAL SKILLS: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages.

TRAINING, CERTIFICATES, LICENSES AND DESIGNATIONS: Fair Housing must be completed within 1 day of hire. Preventing Sexual Harassment, Workplace Harassment and Drug Free Workplace courses must be completed within 7 days of hire.

REASONING ABILITY: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS: Fair Housing Certification is required within 1 day of hire.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the team member is regularly required to use hands to finger, handle, or feel and talk or hear. The team member frequently is required to stand, walk, sit, and reach with hands and arms. The team member is occasionally required to climb or balance; stoop, kneel, crouch, or crawl; and smell. The team member must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the team member is frequently exposed to outside weather conditions. The noise level in the work environment is usually moderate.

CORPORATE INTEGRITY: All team members in all positions are expected to act professionally at all times, including but not limited to treating others with respect, valuating diversity, supporting team/community goals, following company policies and procedures and fostering company core values.

Franklin Group is an Equal Opportunity Employer.