Assistant Community Manager

The Community Builders Inc.; Stow (MA); On-site; USD 64,000 - 71,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

12 paid holidays

PTO accruals

Health Savings Account contributions

Employer Life & Disability Insurance

403(b) retirement plan with company ạt

Commuter/parking benefits

Job summary

The Community Builders, Inc. seeks an Assistant Community Manager to oversee leasing, compliance, and resident services at Pilot Grove and Elizabeth Brook properties. This in-office role emphasizes operations administration and occupancy goals.

You will prepare certifications, screenings, rent postings, and reports while supervising staff and ensuring regulatory compliance. COS and LIHTC certifications are preferred; a college degree or equivalent experience is required.

Qualifications

• College degree or 3+ years in Residential Property Management or related field.
• 2+ years in property management, hotel, hospitality, or retail management.
• COS, LIHTC, ARM designations preferred.
• Knowledge of regulatory programs and HUD/Federal guidance.
• Strong MS Word/Excel/Outlook and Yardi experience.
• Excellent customer service and communication skills.

Responsibilities

• Assist daily site operations and communicate with the Community Manager and staff.
• Monitor leasing, retention, and re-certifications to reach occupancy goals.
• Prepare re-certifications, applications, verifications, occupancy agreements, and reports.
• Screen applicants per Tenant Selection Plan and regulatory requirements.
• Update market analyses and maintain accurate resident ledgers and rent postings.
• Oversee office functions and tenant/customer issues with the team.
• Participate in budgeting, risk management, and personnel performance reviews.

Skills

Leasing management

Compliance

Customer service

Budgeting and reporting

Team supervision

Education

College degree or 3+ years in property/management

Tools

Yardi

MS Word

MS Excel

Outlook

Job description

About The Community Builders, Inc.

Join a growing organization that is strengthening neighborhoods across the nation! The Community Builders, Inc. (TCB) is one of America's leading nonprofit real estate developers and owners. Our mission is to build and sustain strong communities where people of all incomes can achieve their full potential.

Position Description:

Under the direction of the Community Manager, the Assistant Community Manager is responsible for leasing, compliance, maximizing rental income and customer service. This job involves heavy emphasis on operations administration and meeting compliance objectives, resident retention and providing a quality living experience for the residents. Certification in COS and LIHTC strongly preferred. This position has a requirement of five days a week in office split between our Pilot Grove & Elizabeth Brook Apartments.

Essential Functions:

• Assists with daily site operations, keeping open communication with the Community Manager, Resident Specialist, Community Life and Service Maintenance staff regarding issues.
• Monitors, directs and tracks performance of leasing, retention and re-certifications to meet a 97% physical occupancy goal. Anticipates vacancies and is proactive in attracting new tenants.
• Prepares re-certifications, leasing applications, verifications, occupancy agreements and reports.
• Screens applicants to ensure compliance with Tenant Selection Plan, and regulatory requirements.
• Keeps informed of market conditions and update competitive market analysis quarterly.
• Enters and codes invoices, posts rents, makes deposits and maintains accurate resident ledgers.
• Monitors rent balances, collects rents, and sends out late or quit notices as required.
• Participates in all aspects of managing a property, include: business goals, budgeting, risk management, physical assets, maintenance, compliance, reporting, and personnel management.
• Oversees office functions, including office hours, filing, computer systems, reports, etc.
• Inspects property, picks up litter, and reports issues to Service Maintenance Manager.
• Handles resident issues and concerns, partnering with Community Manager as needed.
• Inspects market ready units for acceptance to lease and for resident move in.
• Assists n recruitment, training, supervision and motivation of team members and participates in the preparation of the annual reviews and performance management process.
• Performs other duties are required.

Education & Experience:

• College degree or 3+ years in a progressive career path in Residential Property Management, Hotel, Hospitality or Retail Management required.
• 2+ years of experience in Property Management, Hotel, Hospitality or Retail required.
• Industry designations (COS, LIHTC, ARM, etc.) preferred.
• Knowledge of all regulatory programs, polices and Federal Housing Laws and Guidelines required.
• Strong Microsoft Word, Excel, Outlook and Yardi or other industry software experience required.
• Proven Excellent Customer Service skills required.

Benefits

• Medical, dental, and vision insurance
• 12 Paid Holidays & tenure-based PTO accruals
• Employer contributions to Health Savings Accounts
• Company paid Life & Disability Insurance
• 403(b) retirement plan with company match
• Tax-advantage accounts: commuter/parking, medical & dependent care FSA
• Hospital & Critical Illness Insurance
• Confidential, 24/7 Employee Assistance Program
• Pay Rate; $31-34/hr

The Community Builders is an equal opportunity employer.