Assistant Community Manager

The Community Builders Inc.; Saint Paul (MN); On-site; USD 30,307 - 33,062; Full time

Benefits offered by this job

Medical, dental, and vision insurance

403(b) retirement plan with company match

Paid time off and holidays

Job summary

The Community Builders Inc. in Saint Paul, Minnesota is seeking an Assistant Community Manager to enhance community living through effective leasing and compliance management. This role involves daily operations management, strong tenant relations, and ensuring a high-quality living experience.

The successful candidate will be responsible for leasing duties, handling resident concerns, and assisting in the management of property operations. A college degree plus relevant experience in property management is required. The position offers a competitive salary and benefits.

Qualifications

• 3+ years in Residential Property Management, Hotel, Hospitality or Retail Management.
• 2+ years of experience in Property Management, Hotel, Hospitality or Retail.
• Knowledge of regulatory programs and Federal Housing Laws required.

Responsibilities

• Assist Community Manager with daily operations and tenant issues.
• Monitor leasing and retention performance to maintain occupancy.
• Prepare and verify leasing applications and compliance documentation.

Skills

Customer service

Compliance understanding

Strong communication

Property Management software

Microsoft Office

Education

College degree or equivalent experience

Tools

Yardi

Microsoft Excel

Job description

About The Community Builders, Inc.

Join a growing organization that is strengthening neighborhoods across the nation! The Community Builders, Inc. (TCB) is one of America’s leading nonprofit real estate developers and owners. Our mission is to build and sustain strong communities where people of all incomes can achieve their full potential.

Position Description

Under the direction of the Community Manager, the Assistant Community Manager is responsible for leasing, compliance, maximizing rental income and customer service. This job involves a heavy emphasis on operations administration and meeting compliance objectives, resident retention, and providing a quality living experience for the residents. Certification in COS and LIHTC strongly preferred. This position requires five days a week in office.

Essential Functions

• Assists with daily site operations, keeping open communication with the Community Manager, Resident Specialist, Community Life and Service Maintenance staff regarding issues.
• Monitors, directs and tracks performance of leasing, retention and re‑certifications to meet a 97% physical occupancy goal. Anticipates vacancies and is proactive in attracting new tenants.
• Prepares re‑certifications, leasing applications, verifications, occupancy agreements and reports.
• Screens applicants to ensure compliance with the Tenant Selection Plan and regulatory requirements.
• Keeps informed of market conditions and updates competitive market analysis quarterly.
• Enters and codes invoices, posts rents, makes deposits and maintains accurate resident ledgers.
• Monitors rent balances, collects rents, and sends out late or quit notices as required.
• Participates in all aspects of managing a property, including business goals, budgeting, risk management, physical assets, maintenance, compliance, reporting, and personnel management.
• Oversees office functions, including office hours, filing, computer systems, reports, etc.
• Inspects property, picks up litter, and reports issues to the Service Maintenance Manager.
• Handles resident issues and concerns, partnering with the Community Manager as needed.
• Inspects market‑ready units for acceptance to lease and for resident move‑in.
• Assists in recruitment, training, supervision and motivation of team members and participates in the preparation of the annual reviews and performance management process.
• Performs other duties as required.

Education & Experience

• College degree or 3+ years in a progressive career path in Residential Property Management, Hotel, Hospitality or Retail Management required.
• 2+ years of experience in Property Management, Hotel, Hospitality or Retail required.
• Industry designations (COS, LIHTC, ARM, etc.) preferred.
• Knowledge of all regulatory programs, policies and Federal Housing Laws and Guidelines required.
• Strong Microsoft Word, Excel, Outlook and Yardi or other industry software experience required.
• Proven excellent customer service skills required.

Benefits

• Medical, dental, and vision insurance
• 12 paid holidays & tenure‑based PTO accruals
• Employer contributions to Health Savings Accounts
• Company‑paid life & disability insurance
• 403(b) retirement plan with company match
• Tax‑advantage accounts: commuter/parking, medical & dependent care FSA
• Hospital & critical illness insurance
• Confidential, 24/7 employee assistance program
• Pay rate: $22‑24/hour

The Community Builders is an equal opportunity employer.