Assistant Community Manager

The Franklin Johnston Group; South Riding (VA); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a dynamic team as an Assistant Community Manager where your contributions will enhance the living experience of residents. This role is pivotal in ensuring the community operates smoothly under the guidance of the Community Manager. You will handle administrative tasks, assist in training staff, and maintain the community's appeal. If you are passionate about community engagement and have a knack for organization and customer service, this is the perfect opportunity for you. Be part of a company that values its people and offers a supportive environment for personal growth and development.

Benefits

Health Insurance

Vision Care

Paid Vacation

Paid Holidays

Team Bonding Activities

Paid Community Service

Cell Phone Discounts

Preferred Employer Program

Weekly Team Recognition

Holiday & Team Events

Qualifications

• High school diploma or GED required; experience with Yardi preferred.
• Tax Credit experience is a plus.

Responsibilities

• Assist Community Manager in operations and ensure community efficiency.
• Maintain administrative forms and reports; inspect units for marketability.

Skills

Communication Skills

Mathematical Skills

Customer Service

Problem Solving

Education

High School Diploma or GED

Experience with Yardi

Tax Credit Experience

Tools

Yardi

Job description

We believe that people are our greatest asset. We are committed to finding the best people to join our company. Our unique culture encompasses passionate people, positive attitudes, and limitless opportunities. Our team members make a difference in everything we do and truly are the secret to our success. We are a dynamic group of talented individuals who work together to ensure the best possible living experience for our residents. We work hard and play hard. We enjoy coming to work and have a passion for what we do. Our core values reflect the way we do business every day. We invite you to join our team and share our vision. Love what you do and work where you love. The Franklin Group is an equal opportunity employer.

• Health Insurance*
• Vision Care
• Supplemental Insurance Plans
• Paid Community Service
• Cell Phone Discounts
• Preferred Employer Program
• Team Bonding Activities
• Weekly Team Recognition
• Holiday & Team Events
• Paid Vacation
• Paid Holidays

*For information related to how our health insurance plan maintains Machine-Readable Files pursuant to the Transparency In Coverage Final Rule: https://www.anthem.com/machine-readable-file/search

Position:

Assistant Community Manager

Location:

South Riding, VA

Job Id:

8828

# of Openings:

1

Job Title:

Assistant Community Manager - IHTC Experience is preferred!

Supervisor:

Community Manager

FLSA Status:

Non-exempt

JOB SUMMARY:

Responsible for ensuring the efficient operation of the community under the direction of the Community Manager. Able to assume responsibility for the community in the Community Manager’s absence.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Efficient and timely reporting, maintenance, and submission of all administrative forms, files, and reports. Post rent to MRI. Perform bookkeeping functions, as necessary.
• Assisting the Community Manager in subsequent orientation, training, and scheduling of all leasing and office personnel.
• Inspect model, office, and vacant units as necessary to ensure marketability. Ensure on-site office is organized and files are maintained as required. Inspect all make-readies.
• Need to have an awareness of the “curb appeal” of the community.
• Shop competition regularly and have knowledge of their pricing, policies, lease terms, community terms, etc.
• Lease to qualified prospects by showing available apartments. Assist with the lease renewal program with initial contact and follow-up on residents.
• Responsible for always ensuring a professional appearance and behavior for oneself and all personnel.
• Thorough knowledge of leasing techniques and sales methods as outlined in the Leasing & Marketing Manual. Fully informed of current rental rates, sizes, locations, and all amenities of community.
• Knowledge of Fair Housing Standards.
• Thorough knowledge of company policies and procedures.
• Responsible for ensuring efficient and courteous response to all resident requests.
• Assisting the Community Manager in designing and implementing a resident retention program, i.e., a newsletter or social activities.
• Responsible for reporting any unusual or extraordinary circumstances regarding the residents or the community.
• Operate within OSHA (Occupational Safety & Health Act) standards and company safety policies at all times.
• Responsible for seeking educational opportunities and self-improvement for personal growth and development.

SUPERVISORY RESPONSIBILITIES:

This job has no supervisory responsibilities unless the Community Manager is unavailable or away from the community.

QUALIFICATIONS:

Tax Credit experience preferred. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:

High school diploma or general education degree (GED); or one-year related experience and/or training; or equivalent combination of education and experience. Experience with Yardi is highly preferred.

LANGUAGE SKILLS:

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, residents/clients, and other team members of Franklin Group/FJ Community Payroll.

MATHEMATICAL SKILLS:

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages.

TRAINING:

Fair Housing must be completed within 1 day of hire. Preventing Sexual Harassment, Workplace Harassment and Drug Free Workplace courses must be completed within 7 days of hire.

REASONING ABILITY:

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS:

A valid driver’s license is required for this position. Fair Housing Certificate must be obtained within 60 days of hire.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the team member is regularly required to use hands to finger, handle, or feel and talk or hear. The team member frequently is required to stand, walk, sit, and reach with hands and arms. The team member is occasionally required to climb or balance; stoop, kneel, crouch, or crawl; and smell. The team member must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the team member is frequently exposed to outside weather conditions. The noise level in the work environment is usually moderate.

CORPORATE INTEGRITY:

All team members in all positions are expected to always act professionally, including but not limited to treating others with respect, valuating diversity, supporting team/community goals, following company policies and procedures, and fostering company core values.

Franklin Group is an Equal Opportunity Employer.

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