Assistant Community Manager

Northland; Santa Fe (NM); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Bonus

401(k) Match

PTO

Apartment Discounts

Employee Assistance

Education Benefits

Job summary

Northland is seeking an Assistant Community Manager to support operations at the Vizcaya community in Santa Fe, NM. You will assist with leasing, maintenance supervision in the manager's absence, and oversee rent collection and budget adherence.

As part of our team, you will help ensure profitability, maintain exceptional resident service, and manage escalated concerns while collaborating with staff, vendors, and guests.

Qualifications

• Minimum two years in a sales or customer-facing role; hospitality or property management preferred.
• Strong multitasking and time-management abilities to meet deadlines.
• Excellent communication; ability to collaborate with staff, residents, and vendors.

Responsibilities

• Support the Community Manager with day-to-day operations at the community.
• Monitor and enforce company policies; supervise leasing and maintenance staff when manager is absent.
• Oversee rent collection, delinquency, profitability, cost control, and operating budgets.
• Proactively manage resident concerns and escalate as needed to provide top-tier service.

Skills

Customer-facing experience

Communication skills

Time management

Team collaboration

Job description

Northland is a privately held real estate private equity firm with core competencies in the acquisition, development, management, and long-term ownership of multifamily and mixed-use real estate throughout the United States.

About the Community: Vizcaya is a 416-unit community, located in Santa Fe, NM. Community amenities include 2 resort-style swimming pools with a year-round hot tub, poolside grilling area, a 24-hour fitness center, and clubhouse with a business center and coffee lounge.

About the Role: Northland is seeking an Assistant Community Manager to support the Community Manager with day-to-day operations at the community. The Assistant Manager monitors and enforces compliance with all company policies and procedures, assists with the supervision of leasing and maintenance staff in the absence of the manager, and oversees rent collection and delinquency. In collaboration with the Community Manager, the Assistant Manager will also be responsible for profitability, cost control, and maintaining the operating budget.

Northland's management team always maintains the highest level of professionalism and customer service when working with our residents, vendors, and guests. As part of our promise to deliver a top-tier experience to our residents, the Assistant Community Manager will be expected to proactively manage any concerns escalated to management as we strive to provide the best living experience at our communities.

Qualifications & Requirements: The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that they can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

• At least two years of experience in a sales or customer-facing role is required. Hospitality or property management experience is strongly preferred.
• The ability to multitask and manage time effectively while adhering to certain deadlines.
• Strong communication skills and the ability to work collaboratively with staff, residents, and vendors.
• Working weekend shifts may be required for this role and will be discussed in the interview process.
• Travel may be required to assist other properties as needed, or to attend training classes.
• May be required to operate a golf cart to travel around the property.

Physical Requirements:

• Must be able to stand, walk, and/or sit for extended periods of time, climb, bend, and squat.
• Must be able to occasionally push, pull, lift, and carry weights up to 50 pounds.
• Must be able to work inside and outside in all weather conditions.

Benefits Highlights:

• Competitive Bonus Structure
• 401(k) + Company Match
• Generous PTO (including birthdays & well-being time)
• Employee Apartment Discounts
• Employee Assistance Program
• Educational & Vocational Assistance

Northland is a proud Equal Opportunity Employer and a Drug Free Workplace.