Sited General Manager

FirstService Residential; Gilbert (AZ); On-site; USD 80,000 - 85,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) with company match

Paid holidays

Paid time off

Life insurance

Volunteer time

Job summary

FirstService Residential is seeking an experienced General Manager to oversee the daily operations of a community association in Mesa, AZ. The role focuses on delivering exceptional services and coordinating with the Board to sustain the property's value and resident lifestyle.

The ideal candidate has HOA management and supervisory experience, with strong leadership and financial acumen to manage budgets, vendor contracts, and compliance.

Qualifications

• Proficient with MS Office suite.
• Excellent interpersonal and written communication skills.
• Experience supervising teams in HOA or community management.
• Ability to develop and monitor budgets and financial reports.
• Strong leadership and stakeholder management abilities.

Responsibilities

• Oversee day-to-day operational and administrative management of the community.
• Prepare meeting packets, manager reports and minutes for Board/committees.
• Direct and supervise on-site staff with coaching and performance management.
• Manage financial operations including budget development and vendor invoicing.
• Ensure compliance with laws and governing documents.
• Coordinate with legal counsel on association matters as needed.
• Schedule inspections and coordinate maintenance with vendors.
• Serve as primary contact for homeowners and address inquiries.

Skills

MS Office

Strong communication

Leadership

Relationship management

Problem solving

Education

M-100/CMCA or designation (preferred)

5+ years HOA management experience

5+ years supervising others

Job description

Description

In conjunction with the Board of Directors, the General Manager will manage the business of the association to deliver exceptional services and solutions that enhance the value of the property and the lifestyle of the residents.

The ideal candidate will have prior supervisory and HOA specific experience.

Compensation

$80,000 - $85,000 annually, based on experience

FirstService Residential will compensate the successful candidate in accordance with the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, and specific job responsibilities. For positions designated at a client's property, the salary or wage will also be premised upon the client's directive. The base pay range is subject to change and may be modified in the future.

Your Responsibilities

• Oversee the day-to-day operational and administrative management of the community, including supervision and support of on-site team members
• Partner with the Board of Directors by preparing meeting packets, manager reports and minutes; attending Board, committee and annual membership meetings; and assisting with meeting coordination
• Direct and supervise on-site staff; provide coaching, performance management, and leadership to ensure strong service delivery
• Manage the community’s financial operations, including development and administration of the annual budget, capital projects, review of monthly financial statements, variance reporting, monitoring accounts payable and delinquencies and approval and coding of vendor invoices
• Ensure compliance with federal, state and local laws, as well as the association’s governing documents, policies and procedures
• Partner with the Board to develop and implement the community’s strategic plan and long-term initiatives.
• Coordinate with legal counsel on association matters as needed.
• Conduct regular inspections of buildings, exterior common areas, landscape, parks, amenities, and building systems, and coordinate timely maintenance and repairs with vendors and contractors.
• Manage compliance and violation processes by conducting inspections, tracking non-compliance, and issuing notices according to established policies
• Coordinate vendor and contractor services, ensuring work is completed on time, within budget and in accordance with contract terms
• Serve as the primary point of contact for homeowners by addressing inquiries, resolving concerns and facilitating dispute resolution
• Communicate regularly with residents through newsletters, emails, meetings and community updates.
• Plan, coordinate and promote community events, programs and services that enhance resident engagement
• Review incident reports and ensure timely response and resolution
• Maintain organized records and documentation including financial reports, contracts, communications and operational records
• Perform other duties as assigned

Skills and Qualifications

• Proficient with MS Office suite
• Tremendous listener with the ability to diffuse tense situations
• Able to identify issues and resolve before problems arise
• Highly detail-oriented and thorough, ensuring accuracy and completeness in all work
• Exceptional interpersonal skills to cultivate strong working relationships and promote teamwork
• Excellent verbal and written communication skills, with the ability to clearly convey information and ideas
• Collaborative and cooperative, working effectively with colleagues and stakeholders to achieve common goals
• Effective leader and motivator, inspiring others to achieve their best and providing guidance and support to team members

Education and Experience

• M-100, CMCA, or other industry designation (preferred)
• 5+ years of HOA management experience (required)
• 5+ years managing others (required)

Physical Requirements

• Walk and move throughout the community common areas and facilities
• Sit and stand for moderate periods of time
• Sit at a desk using a computer in an office setting

Work Location

Mesa, AZ 85209

Work Hours

Monday – Friday, 8a – 5p with evenings and weekends as needed

Travel Requirements

Some local travel with use of personal vehicle.

What We Offer

• 10 company paid holidays
• Paid volunteer time
• Paid sick and vacation time
• Medical, dental, vision
• HSA and FSA
• Company paid life insurance and Employee Assistance Plan
• Supplemental life, disability, accident, critical illness, hospital indemnity
• Identity theft, legal services
• Pet insurance
• 401(k) with company match

Disclaimer

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.

FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances. All offers of employment with FirstService Residential are contingent upon a satisfactory background check.

Automated Employment Decision Tool (AEDT) Usage

We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics.

Job Qualifications and Characteristics Assessed

The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.

Alternative Selection Process or Reasonable Accommodations

Candidates who require an alternative selection process or a "reasonable accommodation", as defined under applicable disability laws, may make a request through our designated contact channel [e-mail].

Requesting Information About the AEDT - NYC Local Law 144

Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at [e-mail]; we will respond in accordance with Local Law 144, within 30 days.