Onsite Community Manager

Firstservice-Residential; Scottsdale (AZ); On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

Paid holidays

Medical, dental, vision

401(k) with company match

Job summary

FirstService Residential is seeking an Onsite Community Manager in Scottsdale, AZ. The role entails managing the association's business, delivering exceptional services, and enhancing residents’ lifestyle. HOA management experience is preferred, with CMCA/CCAM designation favored.

Responsibilities include budgeting, board coordination, compliance, vendor oversight, and resident communications. Working hours are typically Mon-Fri with flexibility for evenings or weekends as needed.

Qualifications

• Prior HOA management experience is required.
• CCAM or CMCA designation preferred for consideration.
• Strong financial acumen and budget management skills are expected.

Responsibilities

• Oversee day-to-day operational and administrative management of the assigned community.
• Ensure compliance with laws, governing documents, policies, and procedures.
• Coordinate with Board by preparing materials and attending meetings.
• Manage the community's financial operations including budgeting and vendor payments.
• Conduct inspections and coordinate maintenance and repairs.
• Oversee architectural review processes and contract compliance.
• Communicate with residents and the Board regularly.

Skills

Financial literacy

Active listening

Issue resolution

Attention to detail

Interpersonal skills

Team leadership

Collaboration

Problem solving

Education

CCAM or CMCA designation preferred

5+ years HOA management experience

Tools

MS Office

Job description

Description

Job Overview

In conjunction with the Board of Directors, the Onsite Community Manager will manage the business of the association to deliver exceptional services and solutions that enhance the value of the property and the lifestyle of the residents.

The ideal candidate will have prior HOA management experience.

Compensation

$ 70k- 75k annually, based on experience

FirstService Residential will compensate the successful candidate in accordance with the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, and specific job responsibilities. For positions designated at a client's property, the salary or wage will also be premised upon the client's directive. The base pay range is subject to change and may be modified in the future.

Your Responsibilities

• Oversee the day-to-day operational and administrative management of the assigned community
• Ensure compliance with federal, state, and local laws, as well as the community’s governing documents, policies, and procedures
• Partner with the Board of Directors by preparing meeting materials, attending Board and committee meetings, and assisting with Board and annual membership meetings
• Manage the community’s financial operations including developing and administering the annual budget, reviewing monthly financial statements, preparing variance reports, monitoring accounts payable and delinquencies, and approving vendor invoices
• Conduct regular inspections of buildings, common areas, landscape, and amenities, and coordinate timely maintenance and repairs
• Manage compliance and architectural review processes, including conducting violation inspections, tracking non-compliance, issuing notices, and ensuring adherence to design guidelines
• Solicit and evaluate competitive bids, oversee vendor and contractor performance, and ensure compliance with contract terms and insurance requirements
• Communicate regularly with residents and the Board to address concerns, resolve disputes, and provide operational updates
• Oversee incident reporting and ensure appropriate follow-up and resolution
• Coordinate and support community programs, events, and activities that enhance resident engagement
• Perform other duties as assigned

Skills and Qualifications

• Proficient with MS Office suite
• Financial literacy
• Tremendous listener with the ability to diffuse tense situations
• Able to identify issues and resolve before problems arise
• Highly detail-oriented and thorough, ensuring accuracy and completeness in all work
• Exceptional interpersonal skills to cultivate strong working relationships and promote teamwork
• Collaborative and cooperative, working effectively with colleagues and board members to achieve common goals
• Effective leader and motivator, inspiring others to achieve their best and providing guidance and support to team members

Education and Experience

• CCAM or CMCA designation preferred
• 5+ years of HOA management experience required

Physical Requirements

• Walk and move throughout the community common areas and facilities
• Sit and stand for moderate periods of time
• Sit at a desk using a computer in an office setting

Work Location

Scottsdale, AZ 85259

Work Hours

Monday – Friday, 8a – 5p with some evenings and weekends as needed

Travel Requirements

Some local travel with use of personal vehicle

What We Offer

• 10 company paid holidays
• Paid volunteer time
• Paid sick and vacation time
• Medical, dental, vision
• HSA and FSA
• Company paid life insurance and Employee Assistance Plan
• Supplemental life, disability, accident, critical illness, hospital indemnity
• Identity theft, legal services
• Pet insurance
• 401(k) with company match

Disclaimer

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.

FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances. All offers of employment with FirstService Residential are cont

Automated Employment Decision Tool (AEDT) Usage

We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics.

Job Qualifications and Characteristics Assessed: The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.

Alternative Selection Process or Reasonable Accommodations: Candidates who require an alternative selection process or a \"reasonable accommodation\", as defined under applicable disability laws, may make a request through our designated contact channel [e-mail].

Requesting Information About the AEDT - NYC Local Law 144: Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at [e-mail]; we will respond in accordance with Local Law 144, within 30 days.