ACM & Community Inspections Supervisor

City Property Management; Phoenix (AZ); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

401(k) with company matching

Medical, dental, and vision insurance

Health savings account (HSA)

Employee assistance program

Life insurance

Paid time off

CMCA certification program

Employee referral program

Job summary

City Property Management in Phoenix is seeking an ACM & Community Inspection Supervisor to lead the ACMs and Community Inspectors, hire, onboard, train, and manage performance. The role includes developing staff for advancement into Community Manager positions within 1–2 years, and providing hands-on leadership and coverage as needed.

The position oversees training programs, workload balancing, adherence to procedures, and coordination with Community Managers and executives to ensure top-quality

Qualifications

• Five years of community association or property management experience; or at least three years with CMCA/CAAM certification.
• CMCA/CAAM certification required as per qualifications.
• Supervisory experience is required.
• Strong understanding of community association operations and compliance processes.
• Excellent organizational and workload-management skills.
• Strong written and verbal communication skills.

Responsibilities

• Oversee ACM and Community Inspector teams; hire, onboard, train, coach and develop staff.
• Manage workloads and ensure coverage, quality, and adherence to procedures.
• Lead the Community Inspector program and supervise field operations.
• Conduct performance reviews and provide coaching to address concerns.
• Collaborate with Community Managers, Vice Presidents, and homeowners to meet priorities.

Skills

Leadership

Interviewing

Training

Performance management

Operational planning

Workload management

Quality control

Professional communication

Conflict resolution

Process improvement

Customer service

Education

CMCA or CAAM certification

Tools

Standard business software

Job description

Providing the Best Experience in Community Management Since 1979

Careers At City Property Management

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City Property Management (www.cityproperty.com) is an Arizona born and raised company that is a leader in full-service HOA management with innovative technology and a stellar team to match. With more than 40 years in the business and over 150 full time employees, we pride ourselves on providing the best HOA management experience possible. We work hard for the communities we serve and it shows. With paid training and a supportive team environment, you can have confidence that your investment with us is more than a job, it is a career.

Mission

The mission of City Property Management is to provide the best experience in community management.

Position Summary

The ACM & Community Inspection Supervisor leads the Assistant Community Manager (ACM) and Community Inspector teams. This position is responsible for hiring, onboarding, training, coaching, workload management, performance, and quality control.

A primary objective of this role is to develop ACMs for advancement into Community Manager positions within approximately one to two years. Because team members will regularly advance into new roles, the supervisor must excel at interviewing, training, and continually developing new employees.

This is a hands‑on leadership position. The supervisor will provide operational coverage when needed and oversee the continued development and growth of the community inspection program.

Schedule and Work Environment

• Full-time, in-office position
• Exempt, salaried position covering standard business hours
• Occasional local travel to train, observe, or support Community Inspectors
• Initially supervises five ACMs and one Community Inspector, with the potential to oversee additional inspectors and ACMs.
• Interview, hire, onboard, and train ACMs and Community Inspectors.
• Provide daily leadership, coaching, direction, and support.
• Assign and balance workloads based on operational priorities and team capacity.
• Monitor attendance, productivity, quality, and completion of assigned responsibilities.
• Approve employee timecards and PTO requests while maintaining adequate department coverage.
• Conduct performance reviews, provide corrective coaching, and address performance concerns.
• Foster a professional, accountable, service-oriented team culture.
• Provide hands‑on operational coverage when necessary.

Training and Employee Development

• Conduct weekly core-task training for ACMs and Inspectors.
• Maintain a consistent onboarding and training program for all new team members.
• Confirm proficiency through observation, work reviews, and follow‑up coaching.
• Identify individual development needs and create plans to strengthen employees’ knowledge and skills.
• Prepare ACMs to progress into Community Manager positions within approximately one to two years.
• Maintain current training materials, procedures, checklists, and performance standards.

Assistant Community Manager Oversight

• Oversee the quality and timely completion of assigned ACM responsibilities, including compliance support, architectural requests, work orders, action items, vendor-related tasks, meeting preparation, and other community support functions.
• Ensure work is completed consistently and according to company procedures.
• Coordinate with Community Managers and Vice Presidents to understand priorities and address service concerns.
• Reallocate ACM resources when needed to provide effective coverage and balance workloads.
• Review work for accuracy, professionalism, timeliness, and appropriate escalation.
• Identify opportunities to improve workflows and expand the support ACMs provide to Community Managers.

Community Inspection Oversight

• Lead the development, implementation, and growth of the Community Inspector program.
• Train and coach inspectors on company procedures, community-specific requirements, documentation, homeowner communication, and professional conduct.
• Establish and monitor inspection schedules, routes, workloads, and priorities.
• Develop and maintain clear, standardized criteria for identifying and documenting violations.
• Audit inspection results, photographs, notes, and homeowner communications for accuracy and consistency.
• Ensure inspectors report visible common‑area maintenance and safety concerns appropriately.
• Accompany inspectors in the field when training, observation, or additional support is required.
• Coordinate with Community Managers and ACMs regarding unusual conditions, repeat violations, or matters requiring escalation.

Qualifications

• Five years of community association or property management experience; or at least three years of relevant industry experience with a current CMCA or CAAM certification.
• Prior supervisory experience required.
• Demonstrated success hiring, onboarding, training, coaching, and developing employees.
• Strong understanding of community association operations and compliance processes.
• Excellent organizational, workload‑management, and follow‑through skills.
• Strong written and verbal communication skills.
• Ability to establish expectations, hold employees accountable, and address performance concerns professionally.
• Strong judgment, attention to detail, and problem‑solving ability.
• Ability to collaborate effectively with Community Managers, Vice Presidents, homeowners, Board Members, and internal departments.
• Proficiency with standard business technology and the ability to learn company software.
• Valid driver’s license, reliable transportation, current automobile insurance, and the ability to meet company driving requirements.
• Leadership and accountability
• Interviewing and onboarding
• Training and employee development
• Performance management
• Operational planning
• Workload and resource management
• Quality control
• Consistency and sound judgment
• Professional communication
• Conflict resolution and de‑escalation
• Process improvement
• Customer‑service orientation

Measures of Success

Success in this role will be measured by:

• Timely and accurate completion of ACM core responsibilities.
• Consistent weekly training and demonstrated employee proficiency.
• Successful onboarding, development, and retention of team members.
• ACM readiness and advancement into Community Manager positions.
• Balanced workloads and reliable departmental coverage.
• Inspection accuracy, consistency, timeliness, and documentation quality.
• Timely and professional responses through Compliance Connection.
• Effective support of Community Managers and Vice Presidents.
• Consistent application of documented procedures and performance standards.
• Accurate timecard and PTO administration.
• Successful development and expansion of the Community Inspector program.
• 401(k) with company matching
• Medical, dental, and vision insurance
• Health savings account (HSA)
• Employee assistance program
• Life insurance
• Paid time off
• Company-sponsored CMCA certification program
• Employee referral program

Compensation

$65,000 - 75,000 / annually

City Property Management is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law.