Assistant Community Manager

Cityproperty; Phoenix (AZ); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

401(k) with company matching

Medical, dental, and vision insurance

Health savings account (HSA)

Employee assistance program

Life insurance

Paid time off

Professional development assistance

Company-sponsored CMCA certification

Employee referral program

Job summary

City Property Management in Arizona seeks an Assistant Community Manager to provide high-level administrative support within the community management team. You will bridge Administrative Assistants and Community Managers, handling architectural reviews, compliance communications, and vendor contracts.

The ACM will prepare board packages, respond to inquiries, manage records, and support supervisors while pursuing CMCA certification and ongoing professional development.

Qualifications

• 1.5+ years of administrative or property management support experience.
• Strong organizational and multitasking skills.
• Excellent verbal and written communication skills.
• Demonstrates City Property's Core Values in daily work.
• Proficient with Microsoft Office Suite; training provided.

Responsibilities

• Review and process architectural modification requests and document outcomes.
• Respond to homeowner inquiries in a timely, professional manner.
• Assist in securing, reviewing, and filing vendor contracts.
• Prepare board packages and insurance-related notices.
• Lead training on topics related to the role on a regular basis.
• Maintain association notes and coordinate records and surveys.

Skills

Administrative support

Organization

Communication

Interpersonal skills

MS Office

Property management software

Education

CMCA certification (preferred)

Tools

Property management software

Job description

About Us

City Property Management (www.cityproperty.com) is an Arizona born and raised company that is a leader in full-service HOA management with innovative technology and a stellar team to match. With more than 40 years in the business and over 150 full time employees, we pride ourselves on providing the best HOA management experience possible. We work hard for the communities we serve and it shows. With paid training and a supportive team environment, you can have confidence that your investment with us is more than a job, it is a career.

Mission

The mission of City Property Management is to provide the best experience in community management.

Our Core Values

Professionalism · Engagement · Knowledge · Humility · Client Centric · Trust · Flexibility · Teamwork · Diligent · Fun, Fair & Respectful

About the Role

The Assistant Community Manager (ACM) plays a critical support role within the community management team. This position is designed to bridge the gap between Administrative Assistants and Community Managers by taking on higher-level administrative and operational responsibilities.

The ACM ensures that architectural requests, compliance communications, vendor contracts, and other critical tasks are managed accurately and efficiently. This role enables Community Managers to focus on client relationships, board guidance, and strategic community management — while providing a clear professional development pathway toward a full Community Manager role.

Qualifications

Required

• Minimum 1.5 years of administrative or property management support experience
• Strong organizational and multitasking skills
• Excellent verbal and written communication skills
• Strong demonstration of City Property's Core Values
• Proficient with Microsoft Office Suite and property management software (training provided)
• Ability to interact professionally with homeowners, vendors, and board members
• Detail-oriented with strong follow-through on assignments

Preferred

• Completion of or active enrollment in the CMCA (Certified Manager of Community Associations) certification program

Primary Responsibilities

Architectural Requests

• Review and process homeowner architectural modification requests
• Ensure requests meet association guidelines and communicate approvals or denials
• Maintain accurate records in the association's management system

Compliance Management

• Respond to homeowner calls, emails, and compliance inquiries in a timely and professional manner
• Process homeowner-submitted violations and document all follow-up communication
• Support Community Managers in monitoring and resolving escalated violations

Vendor & Contract Management

• Assist in securing, reviewing, and filing vendor contracts
• Maintain organized contract records for assigned communities

Board Packages & Insurance

• Prepare No Meeting Board Packages
• Prepare 10 Day Letters notifying condo owners of insurance deductibles

Additional Responsibilities

• Create, publish, and report community survey results
• Manage facility reservations
• Process lender questionnaires outside the scope of Escrow and Disclosure
• Maintain association notes and coordinate reserve study updates
• Lead and train on 1–2 topics or processes related to your position on a weekly or bimonthly basis
• Other duties as assigned

Career Path

The ACM role is an intentional stepping stone toward a full Community Manager position. Team members who complete their CMCA certification and demonstrate strong performance will be eligible for promotion — generally after one year, or at a timeline determined by their hiring manager.

Perks & Benefits

• 401(k) with company matching
• Medical, dental, and vision insurance
• Health savings account (HSA)
• Employee assistance program
• Life insurance
• Paid time off
• Professional development assistance
• Company-sponsored CMCA certification program
• Employee referral program

Compensation

$24 - 26 / hour

City Property Management Company is an Equal Opportunity Employer and provides reasonable accommodations to qualified individuals with disabilities.