Assistant Community Manager

RPM Living; Houston (TX); On-site; USD 40,000 - 60,000; Full time

Job summary

An established industry player is seeking an Assistant Community Manager to join their dynamic team. This role is pivotal in ensuring resident satisfaction and effective property management. Responsibilities include processing applications, managing leases, and enhancing the community's visibility through social media. The company prides itself on a people-first approach, offering competitive pay and comprehensive benefits. Join a workplace that values your growth and well-being, and embark on a rewarding career path with opportunities for professional development.

Benefits

Weekly pay

Comprehensive healthcare coverage

401(k) with company match

Paid time off

Discounted Perks (Costco membership, movie tickets)

Employee assistance programs

Mental health and wellness programs

Opportunities for professional development

Diversity, Equity, Inclusion initiatives

Qualifications

• High school diploma or GED required; relevant experience preferred.
• 1 year in customer service or apartment leasing is a must.

Responsibilities

• Greet and qualify prospects using guest cards in Lead Management Software.
• Manage lease renewals and handle rent collections.

Skills

Customer Service

Communication

Microsoft Office Suite

Project Management

Social Media Management

Education

High School Diploma or GED

1-3 months relevant experience

1 year experience in apartment leasing

Tools

Lead Management Software

Property Management Software

Job description

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Overview

At RPM, we’re in the business of extraordinary. We believe people-first is the way to success, which is why we provide top industry pay, comprehensive benefits, and a path of upward mobility via career training and education. Join us and start your extraordinary journey today.

The Position

The Assistant Community Manager greets prospects, processes applications, manages leases and renewals, handles rent collections and evictions, and promotes resident satisfaction and property visibility through effective communication and social media.

Responsibilities

1. Greet and qualify prospects professionally using guest cards in our Lead Management Software. Assist prospects with applications and deposits, adhering to company procedures and Fair Housing requirements.
2. Keep an updated availability report, process applications (including credit checks and rental history verification), submit them for the Community Manager's approval, and follow up with applicants on their status.
3. Show apartments and close sale, prepare them for move-ins, obtain new residents' signatures on paperwork, and provide community orientation.
4. Manage lease renewals, send renewal notices, handle move-outs based on lease terms, apply fees when necessary, and keep property management software updated with move-in/out and renewal data.
5. Manage rental collections, enforce lease terms, track fees, and initiate eviction when needed for financial compliance and revenue optimization.
6. Promote resident satisfaction and retention by promptly responding to complaints, questions, and requests and taking appropriate actions to resolve service issues.
7. Follow eviction procedures, including notice requirements, court representation, and facilitating proceedings as needed.
8. Conduct market research by surveying competing properties, implement outreach marketing, and update Radix (or equivalent) as needed.
9. Assist in maintaining an active and effective social media presence for the property to enhance visibility and engagement. Complete all necessary paperwork for generating leases, move-ins, check-outs, and other peak periods in a timely manner.

Qualifications

Education & Experience

• High school diploma or GED; or 1-3 months of relevant experience, training, or a combination of education and experience.
• At least one year of experience in customer service or apartment leasing. A background in accounting combined with customer service is preferred.
• Proficiency in Microsoft Office Suite and Project Management tools.
• Valid driver’s license – Required.

Physical Requirements

• May be required to sit for extended periods while working at a desk.
• May be required to climb stairs.
• Must be able to read documents, computer screens, and data.
• Must be able to hear and understand verbal communications in person and over the phone or computer.
• May occasionally be required to lift or carry items such as files or office supplies weighing up to 20 pounds.
• Must be able to operate a computer, keyboard, mouse, and other office equipment.

Work Environment

• This role is based on-site and requires spending time outside with exposure to the elements.
• May require working in confined spaces, heights, and potentially hazardous areas.

This job title is associated with Assistant Manager, Assistant Property Manager, and/or Assistant Business Manager.

Company Information

Join RPM Living and experience exceptional benefits designed to enhance your life.

• Weekly pay for all associates working onsite at an apartment community.
• Comprehensive healthcare coverage for all full-time, regular associates.
• Employer-paid employee assistance, mental health, and wellness programs.
• Ancillary benefits including critical illness, hospital indemnity, and accident insurance.
• 401(k) with robust company match.
• Opportunities for professional development, career growth, and role-based learning plans.
• Diversity, Equity, Inclusion, and Belonging (DEIB) initiatives and multiple Employee Resource Groups (ERGs).
• Paid time off, floating holidays, and volunteer days.
• Discounted Perks (Costco membership, movie tickets, health & wellness, entertainment & travel discounts).

Employment with RPM Living is contingent upon successful completion of a background check as required by local and federal laws, and possession of a valid driver’s license.

RPM Living participates in E-Verify. For more information, see the E-Verify Participation Poster and the Right to Work Poster.

RPM Living is an Equal Opportunity Employer.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Marketing and Sales