Assistant Community Manager

FirstService Residential; Fort Lee (NJ); On-site; USD 60,000 - 65,000; Full time

Job summary

A leading company in community association management is seeking an Assistant Community Manager for their location in Fort Lee, NJ. This role involves providing exceptional customer service, supporting financial management, and assisting with daily operations. Ideal candidates will have strong organizational and communication skills, along with experience in a customer service environment. The position offers competitive annual compensation and comprehensive benefits.

Benefits

Comprehensive medical plans

401k with company match

Paid holidays

Time off benefits

Qualifications

• Minimum of 2 years' experience in a customer service environment.
• Advanced written communication skills required.
• Knowledge of basic accounting / budgeting procedures.

Responsibilities

• Provide exceptional customer service to clients and vendors.
• Assist with financial management and recordkeeping.
• Conduct regular inspections of site.

Skills

Organizational skills

Customer service

Communication skills

Interpersonal skills

Project management

Education

College degree or equivalent work experience

Tools

Microsoft Office

Job description

As an Assistant Community Manager at The Colony in Fort Lee, you will provide support to management in the overall operations of Community Association business and deliver exceptional customer service to owners, residents, clients and vendors.

Your Responsibilities :

Provide exceptional customer service to clients and vendors at all times

Respond to inquiries and provide resolution to questions or concerns in timely fashion

Assist with the daily general financial management and recordkeeping

Assist with bid process

Conduct regular inspections of site, where needed.

Maintain all records in Connect including work orders, resident information, Association documents, community information.

Ensure maintenance of all files, records and correspondence in accordance with company procedures and good business practices

Attend all Board meetings, where necessary

Assist with preparation of Board meeting agenda, monthly management report and all other reports and material needed for Board Packet

Assist with establishing an annual calendar indicating all association activity, deadlines, election, meetings, projects, etc.

Assist all walk-in homeowners and refer to Community Manager, when necessary.

Handle mailings, as needed and required.

Recordkeeping – binders to be kept with the following : Monthly Agendas, Modification Requests, Work Orders, Financials (including Social / Trip accounting).

Meet with Community Manager weekly to ensure completion of open action items.

Regular attendance and punctuality are essential functions for the role

Skills & Qualifications :

College degree or equivalent work experience required

Minimum of 2 years’ experience in a customer service environment

Strong organizational skills

Strong written and verbal communication skills

Excellent computer skills required including email, Word, Excel and PowerPoint

Excellent organizational skills and project management

Exceptional communication and interpersonal skills.

Advanced written communication skills.

Advanced Microsoft Office skills.

Knowledge of basic accounting / budgeting procedures.

Ability to work under pressure, to adjust to constant changes, to handle multiple tasks, and to coordinate the work of others.

Ability to keep complex records, to assemble and organize data of complex nature, and to prepare and submit reports in acceptable formats and in a timely manner

Ability to conceptualize, plan and organize multiple programs and assignments effectively.

Must be able to work on more than one assignment at a time with frequent interruptions, changes and delays. Must be able to remain focused and work effectively, efficiently, and cheerfully under such circumstances. For safety reasons, employee must remain alert to working conditions and aware of safety, health, and environmental concerns.

Must be able to work effectively and cheerfully in an environment which may be stressful due to adversarial situations resulting from the proper performance of duties.

What We Offer :

As a full-time exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, vision, and others. In addition, you will be eligible for time off benefits, paid holidays and a 401k with company match. Occasional travel may be required to attend training and other company functions.

Compensation :

60,000 - $65,000 annually

Disclaimer Statement :

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.

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Assistant Community Manager • Fort Lee, NJ, US

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