Assistant Community Manager Brooklyn, New York

Gothamconstruction; New York (NY); On-site; USD 50,000 - 80,000; Full time

Job summary

An established industry player is looking for an Assistant Community Manager to enhance property operations and foster positive relationships with residents and owners. This dynamic role involves managing daily operations, ensuring compliance with legal standards, and coordinating with various departments to achieve property objectives. The ideal candidate will have a strong background in residential property management, excellent communication skills, and a knack for problem-solving. Join a team dedicated to creating vibrant communities and delivering exceptional living experiences in New York City.

Qualifications

• 2-3 years of experience in residential rent regulated property management in NYC.
• Familiar with high-end residential properties and building operations.

Responsibilities

• Manage day-to-day operations and ensure client satisfaction.
• Coordinate maintenance and repair work, ensuring compliance with standards.

Skills

Residential Property Management

Communication Skills

Client Relationship Management

Financial Analysis

Problem Solving

Education

Bachelor’s Degree in Relevant Field

Equivalent Experience in Property Management

Tools

Yardi

Microsoft Outlook

Microsoft Excel

Microsoft Word

Job description

We are seeking an experienced and dynamic Assistant Community Manager to join our Multifamily Management department.

This position maintains positive relationships with owners, residents, and staff, which builds the positive reputation of Gotham, while assisting with implementing the annual plans to achieve revenue goals, execute capital improvements and meet all legal requirements.

The Assistant Community Manager is responsible for assisting with all property operations and is to effectively initiate, manage, coordinate and motivate all available labor and resources in order to accomplish property objectives/goals as set forth by the Portfolio Director and property owner. These objectives/goals include but are not limited to effectively maximizing occupancy levels, profit levels and property values.

Responsibilities:

Interacts directly with property owners, asset managers, and business partners to ensure client satisfaction

Ensure timely and accurate communications with clients, staff and all stakeholders across all projects or transactions

Interface with residents to address issues/concerns and enhance the living environment

Work collaboratively with other departments (i.e., compliance, transfer, leasing, and accounting)

Assist/manage day-to-day operations of the property while emphasizing a positive response to concerns of residents and clients

Assist with ensuring the timely maintenance of all building operations and systems

Assist with ensuring that all properties pass all audits, reviews, and inspections

Assist with oversight of all maintenance and repair work, including obtaining quotes from vendors, scheduling and coordinating work, and reviewing work after completion

Assist with negotiating service contracts, including bidding, awarding, and managing building contracts and ensuring that suppliers/service providers are meeting contractual obligations (i.e., HVAC, cleaning, landscaping, snow removal, pest control, critical systems maintenance, etc.)

Respond to building emergencies in the absence of the Community Manager to coordinate resources and provide appropriate guidance in securing the emergency and implementing corrective and preventive actions

Assist with overseeing apartment improvement construction projects and capital improvements as required

Assist with reviewing lease agreements for current and prospective residents

Assist with maintaining optimal renewal rates through administering renewal leases

Participate in the preparation of short and long range operating budgets and forecasts

Assist with Monthly Variance Reports, Utility Consumption Reports, and other reports as required

Assist with analyzing past income and expenditure patterns and make recommendations

Process invoices through various accounts payable procedures; manage vendor payments expenditures/records, orders and delivery logs; and review charges and identify and report discrepancies

Assist with providing direction and scheduling to Resident Managers, office, and building staff

Assist with setting goals and objectives for administrative and maintenance staff

Assist with supervision of the work of outside contractors at the property to ensure compliance with contractual agreements, municipal codes, and safety standards. Works with contractors to minimize the impact of work on the resident’s comfort and accessibility

Qualifications:

Bachelor’s degree preferred, or equivalent experience in residential property management

2-3 years of residential rent regulated property management experience in NYC, preferred

Familiar with high-end residential properties

Experience with LIHTC units

Familiar or experienced in building operations and maintenance

Familiar with or proficient in Yardi

Proficient in Microsoft Outlook, Excel, and Word

Acts in ways that demonstrate integrity. Makes and fulfills commitments

Displays diplomacy while handling difficult issues and challenges in a calm, rational manner and inspires others to do the same. Remains empathetic and objective while acknowledging others’ strong emotions

Achieves results within timelines. Demonstrates levels of urgency appropriate to the situation. Prioritizes tasks with logic and prevents or manages obstacles to attaining the necessary results. Demonstrates flexibility when required and still achieves the best possible result. Delegates and develops staff while achieving results and prepares them for future situations

Builds and maintains trust with owners, residents, staff, and contractors/vendors using open, honest and regular communication. Show awareness and empathy to the needs, feelings and expectations of others. Builds rapport with a broad range of people

Demonstrates knowledge of all industry standards in the correct use of and limits to facilities operating systems and the legal requirements of the NYC rental market

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About Gotham Organization

Founded in 1912, Gotham is a New York real estate developer, owner and property manager delivering smart and stylish life experiences that transform the buildings and neighborhoods where residents live, work, shop and dine. Its three business divisions, Gotham Development, Gotham Properties, and Gotham Hospitality, offer a diverse and evolving portfolio of luxury rentals, condominiums, retail and mixed-use spaces, a full-service property management business, and the artisanal food hall Gotham Market at The Ashland.

Gotham has over 100 years of experience constructing and developing high quality mixed-use buildings throughout New York. Gotham’s long track record of success in developing homes for low, moderate, and middle income residents in New York City is possible thanks to successful partnerships with public agencies, not-for-profits, other developers and land owners. Following development and construction, Gotham’s in-house property management division seamlessly transitions into ongoing building and community management, operating vibrant and engaging communities in the neighborhoods it builds in.

Gotham is an equal opportunity employer. Gotham does not discriminate in employment on the basis of race, color, religion, sex, national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, or other applicable legally protected characteristics. We celebrate diversity and are committed to creating an inclusive environment for all employees.