Assistant Community Manager

Pratum Companies; Fairfax (VA); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking an Assistant Community Manager to support property operations and enhance tenant relationships. This role involves overseeing financial procedures, maintaining compliance with regulations, and ensuring excellent customer service. The ideal candidate will have a strong background in property management, exceptional communication skills, and the ability to work independently. With a commitment to personal development and a supportive team environment, this position offers a chance to grow within a dynamic company that values its employees. Join a team that prides itself on fostering a diverse and inclusive workplace while providing competitive benefits and opportunities for advancement.

Benefits

Medical, Dental & Vision

Paid Vacation & Holidays

Paid Personal/ Sick Leave

Company Paid Life Insurance

Company Paid Short-Term and Long-Term Disability Insurance

Supplemental Life Insurance

Retirement Savings Plan with company match

Company outings and events

Qualifications

• 3+ years of experience in property management is required.
• Knowledge of HUD rules and regulations is essential.
• Outstanding customer service and communication skills are a must.

Responsibilities

• Assist the Community Manager in property operations and compliance.
• Oversee accounts receivable and maintain resident files.
• Build positive relationships with tenants and handle complaints.

Skills

Property Management

Customer Service

Communication Skills

Attention to Detail

Accounts Receivable

Education

High School Diploma or GED

Tools

OneSite Property Management Software

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Assistant Community Manager

This position is responsible for assisting the Community Manager in the overall operations of the property, development, oversight of the team, and maintaining community compliance with all policies, procedures, and internal quality control standards.

Essential Duties

• Minimum 3 years experience in Property Management
• Maintain property waiting list
• Overseeing accounts receivable, collecting rent, security deposit, and invoice processing
• Legal notice delivery
• Building positive relationships with prospective and current tenants
• Coordinate on-site data collections and processing of resident information
• Schedule resident recertification interviews and coordinate the apartment inspections
• Ensure proper calculation of income, assets, rent levels, etc.
• Investigates and helps resolve complaints, disturbances, and violations
• Maintain resident files in accordance with company policy & regulatory agency policy
• Assist with tasks associated with the operation of the property: leasing, rent collections, resident services, and maintenance
• Preparing and executing detailed and legally compliant lease agreements
• Overseeing all financial procedures including verifying renter income, processing monthly payments, and executing default protocols
• Creating organizational systems to support accurate record keeping, efficient financial transactions, and prompt renter complaint resolution

Job Requirements

• At least two years of previous Property Management Experience – REQUIRED
• Knowledge of Department of Housing and Urban Development ("HUD") rules and regulations
• COS (Certified Occupancy Specialist) or TCS (Tax Credit Specialist) Certification or equivalent certification from a nationally recognized compliance training program and experience
• Knowledgeable in rent collections, posting to G/L, completing daily deposits, calculating SODAs, etc.
• Outstanding customer service skills
• Exceptional verbal and written communication skills
• Accounts receivable and collections experience a MUST
• Attention to detail and ability to work independently on assignments
• Proficient in Word, Excel, Outlook, One-Site Property Management Software, and Internet

Education

High school or GED. This position requires the ability to read and write English fluently, the ability to accurately perform intermediate mathematical functions, and the ability to understand and perform all on-site resident management software functions.

Professional Experience

A minimum of three years of experience in residential property management as a Community Manager.

Attendance/Travel Requirements

The position requires the ability to work any of the seven days of the week, 52 weeks of the year. Due to the property staffing limitations, it is extremely critical that individuals be able to work their scheduled hours on a consistent basis and, if necessary, overtime hours when requested. The position requires the ability to serve on-call, as scheduled or as necessary. Travel may be required at times to attend various owner gatherings either in the general vicinity of the associate's home property, or in another state. You must also be able to attend certain resident events that are held after hours.

Computer Skills

• Minimum of basic knowledge of computers
• Ability to use Outlook and OneSite/Yardi
• Intermediate knowledge of Microsoft Suites
• Minimum of basic Internet knowledge

Physical Demands

Must be capable of physically accessing all exterior and interior parts of the property and amenities. Must be able to push, pull, lift, carry or maneuver weights of up to 50lbs independently and 100 lbs with assistance.

Learning & Development

Maintain a commitment to ongoing personal development and career growth through career path activities provided through the corporate office and external sources as needed.

Benefits

Pratum prides itself on offering a competitive salary and extensive, market-competitive health and welfare benefits including:

• Medical, Dental & Vision
• Paid Vacation & Holidays
• Paid Personal/ Sick Leave
• Company Paid Life Insurance
• Company Paid Short-Term and Long-Term Disability Insurance
• Supplemental Life Insurance (self, spouse, child[ren])
• Retirement Savings Plan with company match
• Company outings and events

To learn more about Pratum Companies, please click here.

Pratum Companies is committed to a diverse workforce and is an Equal Opportunity Employer.