Assistant Community Manager

Shelby American, Inc.; Bremerton (WA); On-site; USD 40,000 - 60,000; Full time

Job summary

An established industry player is seeking an Assistant Community Manager to support the Community Manager in achieving operational excellence and resident satisfaction. This dynamic role involves overseeing daily operations, managing leasing processes, and enhancing resident relations. Ideal candidates will possess strong communication skills, a background in property management, and the ability to resolve concerns efficiently. Join a team committed to fostering a vibrant community and ensuring a high-quality living experience for residents. If you thrive in a fast-paced environment and have a passion for customer service, this opportunity is perfect for you.

Benefits

Competitive compensation

Comprehensive medical coverage

Dental coverage

Vision coverage

401(k) retirement plan

Paid time off

Paid holidays

Qualifications

• Minimum of one year of property leasing experience required.
• Experience with Fair Housing regulations is essential.
• Proficiency in Appfolio and Google Suite preferred.

Responsibilities

• Support the Community Manager in daily operations.
• Greet prospective residents and assess their needs.
• Maintain accurate financial and resident records.

Skills

Verbal and written communication skills

Problem resolution

Knowledge of local market conditions

Administrative task management

Basic arithmetic skills

Education

High school diploma or equivalent (GED)

Bachelor's degree

Tools

Appfolio

Google Suite

Job description

Description

Position Summary

The Assistant Community Manager supports the Community Manager in maintaining operational standards and achieving business objectives. This role requires leadership, strong customer service, and the ability to oversee daily operations in the absence of the Community Manager. The Assistant Community Manager also assists in scheduling, task delegation, and team development to drive performance and resident satisfaction.

Key Responsibilities

Sales & Marketing

Greet prospective residents, establish a personal connection, and assess their needs.

Handle incoming calls, addressing prospect inquiries, resident concerns, and service requests.

Process lease applications, verify applicant qualifications, and communicate results promptly.

Conduct regular market surveys by researching competitors’ pricing, promotions, and amenities.

Maintain accurate leasing data and generate reports as requested.

Ensure the office, clubhouse, model units, and available apartments are in excellent condition.

Assist in managing social media content and marketing efforts as directed.

Prepare for resident move-ins by conducting unit walkthroughs and assembling welcome packages.

Stay informed about the surrounding neighborhood to provide valuable insights to prospects and residents.

Operations & Compliance

Accept rental payments and process deposits.

Maintain accurate financial and resident records in Appfolio, ensuring timely updates.

Issue notices, including late payment, eviction, and returned check memos as needed.

Participate in revenue management calls when applicable.

Supervise Leasing Consultants and Concierge team members based on staffing needs.

Process new leases, renewals, and required addendums.

Ensure compliance with company policies, Fair Housing regulations, and all applicable laws.

Assist in resident communications, including notices, updates, and service requests.

Maintain accurate reporting on notices to vacate, vacancies, and resident activity.

Attend training sessions and company meetings as required.

Customer Service & Resident Relations

Communicate service standards and expectations to residents.

Take ownership of resident concerns, ensuring timely and professional resolution.

Support new residents throughout the move-in process.

Assist with lease renewals, move-outs, and resident transfers.

Develop initiatives to improve resident satisfaction and retention.

Follow up on service requests to ensure completion and resident satisfaction.

Conduct property inspections, report maintenance needs, and maintain community cleanliness.

Requirements

Qualifications

Education & Experience

High school diploma or equivalent (GED) required; Bachelor's degree preferred.

Minimum of one year of property leasing experience (required).

One year of experience as an Assistant Community Manager (preferred).

Experience with Fair Housing regulations (required).

Experience with MFTE programs (preferred).

Proficiency in Appfolio and Google Suite (preferred).

Background in multifamily property management, retail sales, or hospitality.

Skills & Competencies

Strong verbal and written communication skills.

Ability to resolve resident concerns professionally and efficiently.

Knowledge of local market conditions, competitive properties, and pricing trends.

Competence in managing administrative tasks, financial records, and lease documents.

Proficiency in operating office equipment and technology (tablets, fobs, property management software).

Basic arithmetic skills (addition, subtraction, multiplication, and division).

Ability to commute reliably or relocate before employment.

Flexible to work weekends and assigned schedules.

Benefits

Competitive compensation.

Comprehensive medical, dental, and vision coverage.

401(k) retirement plan.

Paid time off, including six paid holidays.