Assistant Community Director: Resident Experience & Ops

Kairoi; San Antonio (TX); Ibrido; USD 42.000 - 62.000; Tempo pieno

Descrizione del lavoro

Kairoi is seeking an Assistant Community Director to assist the Community Director in overseeing daily operations of a multifamily community. You will manage resident relations, lease renewals, and ensure timely rent collection while maintaining compliance with laws.

You will produce weekly reports on traffic, renewals, and financials, handle evictions in compliance with guidelines, and supervise the office team in the Community Director's absence.

Competenze

• 3-4 years of experience in the multifamily industry or a related hospitality or customer service field.
• Associate's Degree or equivalent preferred.
• Familiarity with relevant federal, state, and local laws and regulations (Fair Housing, evictions, etc.).
• Strong financial acumen and ability to accurately calculate figures (concessions, late fees, etc.).
• Excellent professionalism and communication skills.
• High attention to detail.
• Must have a valid driver's license with no major infractions in the last 12 months.

Mansioni

• Lead resident relations and retention programs.
• Address and resolve resident concerns and complaints.
• Maintain professional relationships with residents.
• Initiate the lease renewal process with residents.
• Provide exceptional customer service to current and future residents.
• Ensure timely collection of rent payments.
• Manage delinquent accounts and connect with residents regarding outstanding balances.
• Accurately input and collect late fees, rental agreement amounts, concessions, etc.
• Prepare bank deposits.
• Assist with the eviction process in compliance with legal and company guidelines.
• Coordinate move-in and move-out procedures.
• Process paperwork, maintain resident files, and ensure confidentiality of sensitive information.
• Prepare weekly traffic, renewal, and financial reports.
• Manage office supplies and ensure the office team has necessary resources.
• Assume supervisory responsibilities in the absence of the Community Director.
• Issue lease violations, late notices, and other communications to residents.
• Enforce organizational policies and ensure compliance with protocol.
• Conduct pre-move-in inspections of apartment homes to ensure make-ready completion.
• Inspect apartment homes upon move-out for accurate preparation of Final Account Statements.

Conoscenze

Resident relations

Customer service

Financial acumen

Communication skills

Attention to detail

Driver's license

Formazione

Associate's degree or equivalent

Descrizione del lavoro

Kairoi is seeking an Assistant Community Director to assist the Community Director in overseeing daily operations of a multifamily community. You will manage resident relations, lease renewals, and ensure timely rent collection while maintaining compliance with laws.

You will produce weekly reports on traffic, renewals, and financials, handle evictions in compliance with guidelines, and supervise the office team in the Community Director's absence.