Assistant Community Association Manager

Associa; Austin (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

Associa in Round Rock, Texas, is seeking an Assistant Community Manager to support daily operations of amenities and coordinate activities for residents. The role emphasizes delivering five-star customer service, engaging with the board, and assisting in enforcing community policies.

You will greet residents, manage communications, assist with event planning, and work closely with the Community Association Manager to support a positive living environment for single-family communities and

Qualifications

• Experience managing single-family home communities or condominium associations.
• Excellent written and verbal communication skills.
• Ability to advise and direct the Board to make decisions.
• Demonstrated 5-star customer service to residents and Board members.

Responsibilities

• Assist in daily operations of amenities and recreation facilities.
• Meet and greet homeowners/residents at the office.
• Answer calls, emails, and voicemails promptly.
• Assist with facility access control and orientation for new residents.
• Help administer Resident Center & community amenities reservations.
• Coordinate events and programs within budget.
• Provide updates to residents and board members.

Skills

Customer service

Organizational skills

Job description

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Job Description

Goodwin and CO is looking for an Assistant Community Manager in Teravista, Round Rock

Administrative Responsibilities

• Assist in the daily operations of the amenities and recreation facilities.
• Meet and greet homeowners/residents that walk into the office.
• Answer incoming office phone calls as needed. Return emails and voicemails same business day, or next business day at the latest.
• Assist in administering facility card access and badge ID systems.
• Assist in conducting New Resident Orientations.
• Understand Community Association policies and rules. Support Community Association Manager in enforcement and administration.
• Assist with maintenance of office equipment and supplies and overall appearance of the amenities and recreation facilities.
• Provide content and regular updates to residents and members of the board.
• Administer reservation schedule and process for Resident’s Community Center & other community amenities.
• Perform other routine office or community operations functions or procedures as required.

Activities Responsibilities

• Work with all committees, and the Community Association Manager, to plan and administer special events, programs and activities within the allotted program budget.
• Create and implement a promotional plan and volunteer support for all events and programs (i.e. flyers, website, email blast, newsletter)
• Solicit community sponsors and partners for events and the community as a whole.
• Maintain a calendar of activities, on paper and online.
• Shop and purchase all event "props," refreshments and decorations, as needed. Maintain a record of all expenses.

Education / Knowledge / Skills / Abilities

• Positive attitude and excellent customer service and organizational skills.

Requirements

• Experience managing single-family home communities or condominium associations
• Ability to deliver a 5-star customer service to the Board and the residents
• Ability to advise and direct the Board to make the necessary decisions
• Excellent written and verbal communication skills

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.