Assistant Club Manager: Lead Operations & Member Experience

Planet Fitness-United Fitness Partners; Pascagoula (MS); On-site; USD 35,000 - 50,000; Full time

Job summary

Planet Fitness in Pascagoula, MS is seeking an Assistant Manager to support oversight of club operations and deliver an exceptional member experience. You will help lead a high-energy team in the Judgement Free Zone and work toward financial stability for the club.

The ideal candidate is self-motivated, customer-focused, and capable of interviewing and hiring frontline staff, driving key metrics, and maintaining club standards in a fast-paced retail/fitness environment.

Qualifications

• Must be a minimum of 18 years of age.
• High School Diploma/GED equivalent.
• Excellent Customer Service skills with a high degree of member care.
• Previous experience leading teams in the retail or fitness environment.
• Self‑starter, motivated and enthusiastic about creating the best experience for members.
• Well organized, reliable, detail oriented, and able to work without direct supervision in a team environment.

Responsibilities

• Assist in the interviewing and recruitment process by completing initial phone interviews of member service representatives and fitness trainers.
• Able to drive club metrics in alignment with business performance.
• Lead by example and inspire teammates to deliver +1% service to build Raving Fans and operational excellence.
• Monitor inventory and review daily/weekly/monthly sales numbers with club manager to identify opportunities and modifies execution as needed to improve performance.
• Uphold company standards to deliver the mission and values; manage a clean, friendly, and wellmaintained club.
• Ensure teammates consistently execute the basics in punctuality, dress code compliance, friendliness, and cleanliness.
• Assist in overseeing club audits to ensure that all areas of the club are clean, neat, organized, and in "like new" condition.
• Front End employees to promote career growth through training, development, and performance assessment.
• Perform other duties as assigned by the Club Manager.

Skills

Customer service

Leadership

Self-motivation

Education

High School Diploma

Job description

Planet Fitness in Pascagoula, MS is seeking an Assistant Manager to support oversight of club operations and deliver an exceptional member experience. You will help lead a high-energy team in the Judgement Free Zone and work toward financial stability for the club.

The ideal candidate is self-motivated, customer-focused, and capable of interviewing and hiring frontline staff, driving key metrics, and maintaining club standards in a fast-paced retail/fitness environment.