Assistant Casino Operations Shift Manager

Hollywood Casino Aurora; Aurora (IL); On-site; USD 70,000 - 75,000; Full time

Job summary

Hollywood Casino Aurora is seeking an Assistant Casino Operations Shift Manager to oversee daily operations, supervise staff, and ensure exceptional customer service. This role requires a Bachelor's degree or equivalent experience in gaming leadership, with a focus on growing and engaging the team while maintaining high standards of operational excellence.

Benefits

Medical coverage from day one

401(k) matching

Annual performance bonus

Paid time off based on local policy

Qualifications

• Must be at least 21 years of age.
• Thorough knowledge of all Table Games and Table Games/Slots operations is required.
• Ability to interact with guests, and resolve problems diplomatically.

Responsibilities

• Supervises staff and manages daily operations on assigned shifts.
• Ensures customer service standards are followed and addresses issues proactively.
• Monitors chips and cash transactions to ensure proper payouts.

Skills

Excellent communication skills

Customer service

Education

Bachelor's degree (B.A. / B.S.)

Minimum of three years experience in a comparable Table Games and/or Slots leadership position

Tools

Microsoft applications (Excel, Word)

Slot operating systems

Job description

Assistant Casino Operations Shift Manager

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Assistant Casino Operations Shift Manager

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WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

WE LOVE OUR WORK.

The assistant casino operations shift manager is responsible for supervising staff and the overall daily management of a designated shift in the Casino Operations department. They provide oversight for all games, game protection, and overall operation of the Table Games/Slots operations on their shift. They support, administer, and manage operational goals and monitors achievements of performance and profit objectives.

Essential Responsibilities

• Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction
• May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs
• Ensures customer service standards are followed by all team members and addresses issues as they arise
• Provides oversight for the gaming floor on their assigned shift
• Effectively handles customer concerns and requests
• Monitors chips and cash transactions between dealers and customers and ensures that proper payout amounts are paid to customers
• Responsible for the accountability of the chips, cards, dice, and all other gaming equipment
• Verifies table inventories and effectively manages table limits
• Assists with overall strategies for customer service, revenue growth, and expense management in order to maximize profitability
• Assists with responsibility of the overall engagement of all team members on their shift by addressing and managing team member feedback, suggestions, complaints, and grievances
• Assists with the overall integrity of daily Table Games and/or Slot operations
  
  

BRING US YOUR BEST.

Qualification Requirements

• Must be at least 21 years of age
• Bachelor's degree (B.A. / B.S.) from four-year college or university; or minimum of three years of experience in a comparable Table Games and/or Slots leadership position; or equivalent combination of education and experience
• Must have thorough knowledge of all Table Games and Table Games/or Slots operations
• Excellent skills in both written and oral communication
• Must be proficient in Microsoft applications (Excel, Word) and have knowledge of Slot operating systems
• Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner
• Ability to write reports, business correspondence, and procedure manuals
  
  

STAY IN THE GAME. FOLLOW US.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET and theScore Bet Sportsbook and Casino.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.

We're changing entertainment. Follow us.

Equal Opportunity Employer

STARTING SALARY

$70,000 to $75,000 annually, based on experience

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Gambling Facilities and Casinos

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