Assistant Casino Manager

Ameristar Casino Hotel Vicksburg; Vicksburg (MS); On-site; USD 52,000 - 64,000; Full time

Job summary

PENN Entertainment in Mississippi seeks a Table Games/Slot Shift Supervisor to lead staff on a designated shift and oversee operations, guest satisfaction, and compliance within the casino. The role requires leadership experience, strong communication, and the ability to manage budgets and inventory.

The candidate must have a Bachelor's degree or equivalent experience, be fluent in English, proficient in Microsoft Office, and able to work nights, weekends, and holidays.

Qualifications

• Bachelor's degree and/or at least 3 years of leadership experience in Table Games/Slots.
• Thorough knowledge of all Table Games and Table Games/Slot operations.
• Excellent written and verbal communication; fluent in English.
• Proficient in Microsoft Office and knowledgeable about Slot operating systems.
• Maintain confidentiality and professionalism at all times.
• Ability to interact with guests, staff, and colleagues and resolve problems diplomatically.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to present information to groups of managers, clients, customers, and the public.
• Ability to work collaboratively with teams at all levels.
• Mathematical ability to compute rates, ratios, and percentages; interpret graphs.
• Ability to work all shifts including nights, weekends, and holidays.

Responsibilities

• Responsible for supervising staff and the overall daily management of a designated shift in the Casino Operations department.
• Provides oversight for all games, game protection, and overall operation of Table Games/Slot on assigned shift.
• Adheres to scheduling and coordinates with manager regarding concerns, with attention to guest satisfaction.
• Assists in the budget process and compliance; reports budget concerns to manager.
• Promotes and demonstrates superior customer service per standards and programs.
• Effectively handles customer concerns and requests.
• Monitors chips and cash transactions and ensures proper payouts.
• Responsible for accountability of chips, cards, dice, and gaming equipment.
• Verifies table inventories and manages table limits.
• Assists with strategies for customer service, revenue growth, and expense management for profitability.
• Engages team members on shift by addressing feedback, suggestions, complaints, and grievances.

Education

Bachelor's degree or higher

Tools

Microsoft Office

Slot operating systems

Job description

WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day‑one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

WE LOVE OUR WORK.

• Responsible for supervising staff and the overall daily management of a designated shift in the Casino Operations department.


• Provides oversight for all games, game protection, and overall operation of the Table Games/Slot operations on assigned shift. Supports, administers, and manages operational goals and monitors achievements of performance and profit objectives.


• Adheres to scheduling and coordinates with manager regarding any concerns, with attention to guest satisfaction.


• Assists in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reports budget concerns to manager.


• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise.


• Effectively handles customer concerns and requests.


• Monitors chips and cash transactions between dealers and customers and ensures that proper payout amounts are paid to customers.


• Responsible for the accountability of the chips, cards, dice, and all other gaming equipment.


• Verifies table inventories and effectively manages table limits.


• Assists with overall strategies for customer service, revenue growth, and expense management in order to maximize profitability.


• Assists in the overall engagement of all team members on shift by addressing and managing team member feedback, suggestions, complaints, and grievances.


• Assists with the overall integrity of daily Table Games and/or Slot operations.


• Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management.


• Maintains strict confidentiality in all departmental and company matters.

BRING US YOUR BEST.

• Bachelor's degree (B.A./B.S.) from four-year college or university; or minimum of three (3) years of experience in a comparable Table Games and/or Slot leadership position; or equivalent combination of education and experience.


• Must have thorough knowledge of all Table Games and Table Games/Slot operations.


• Must have excellent written and verbal communication skills; must be fluent and literate in English.


• Must be proficient in Microsoft Office applications (Excel, Word, Outlook, etc.) and have knowledge of Slot operating systems.


• Ability to maintain a high level of confidentiality and professionalism.


• Must have the ability to interact with guests, staff, and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.


• Ability to write reports, business correspondence, and procedure manuals.


• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.


• Ability to work collaboratively and communicate effectively with team members at all levels of the organization.


• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.


• Ability to work all shifts including nights, weekends, and holidays, as business needs dictate.

STAY IN THE GAME. FOLLOW US.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino®. Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.

Equal Opportunity Employer

STARTING SALARY

Starting pay $58,000 a year, based on experience