Branch Manager

Salem Co-operative Bank; Salem (NH); On-site; USD 70,000 - 100,000; Full time

Job summary

Salem Co-operative Bank in Salem, NH is seeking a Branch Manager to lead the Retail department, drive business development, customer relationships, and sales performance while ensuring operational excellence.

You will plan, administer branch activities, partner with internal teams, and coach staff to deliver an exceptional customer experience.

Qualifications

• Bachelor’s degree and 5+ years of prior branch and branch staff management experience; or equivalent combination of education and experience.
• Strong working knowledge of bank operations and products; knowledge of banking regulations and compliance.
• Proven track record of generating sales referrals and ability to coach/mentor team members to generate sales referrals.
• Strong knowledge of business associations, trusts, estates, and related legal and liability risks.
• Strong proficiency in banking applications and computer systems; proficient in Microsoft applications.
• Demonstrated interpersonal and management skills, including team building and leadership.
• Excellent communication skills, both verbal and written.

Responsibilities

• Develop, implement, and execute business development strategies and the branch sales plan to increase branch growth, customer acquisition, and profitability.
• Provide leadership, coaching, and support to the branch team in building customer relationships, expanding business opportunities, making referrals, and achieving branch sales and growth objectives.
• Exercise decision-making authority regarding customer service exceptions, operational issues, overdraft requests, returns, and other branch matters within approved limits and Bank policies.
• Resolve complex customer concerns and ensure customer satisfaction through timely and effective problem resolution.
• Serve on Bank committees, special projects, and strategic initiatives as assigned, contributing operational expertise and supporting organizational goals.
• Participate in product development initiatives and evaluate branch processes by providing branch expertise, workflow recommendations, and customer feedback to improve operational effectiveness, risk management, and the customer experience.
• Lead and actively participate in networking events, community organizations, and business development activities to promote the Bank's products and services.
• Assume other responsibilities as requested/needed

Skills

Leadership

Sales referrals

Customer relationships

Communication

Team building

Education

Bachelor's degree

Tools

Banking software

Microsoft Office

Job description

At Salem Co-operative Bank, we're more than a financial institution - we are the building blocks of our community. For over 100 years, we've built relationships that go beyond transactions - supporting local families, small businesses, and the neighborhoods we're proud to call home. Here, your work has a direct impact; you'll see the difference you make in familiar faces and shared successes every day.

We are currently looking to hire a BRANCH MANAGER for our Salem, NH office - someone who values connection, integrity, and purpose; someone who wants to be part of something personal, not just professional. If you're passionate about serving others, growing meaningful relationships, and contributing to a team that truly cares, you'll find more than a career here - you'll find a place where you belong. We look forward to meeting you!

The Branch Managerwillmanage the Retail department while driving business development, customer relationship management, operational excellence, and sales performance. You will plan, organize, and administer all branch activities, lead branch initiatives, and partner with internal departments to support the Bank’s overall success and ensure an exceptional customer experience. The level of this position will be determined by skill level and experience of applicants.

How you will accomplish this:

• Develop, implement, and execute business development strategies and the branch sales plan to increase branch growth, customer acquisition, and profitability
• Provide leadership, coaching, and support to the branch team in building customer relationships, expanding business opportunities, making referrals, and achieving branch sales and growth objectives
• Exercise decision-making authority regarding customer service exceptions, operational issues, overdraft requests, returns, and other branch matters within approved limits and Bank policies
• Resolve complex customer concerns and ensure customer satisfaction through timely and effective problem resolution
• Serve on Bank committees, special projects, and strategic initiatives as assigned, contributing operational expertise and supporting organizational goals
• Participate in product development initiatives and evaluate branch processes by providing branch expertise, workflow recommendations, and customer feedback to improve operational effectiveness, risk management, and the customer experience
• Lead and actively participate in networking events, community organizations, and business development activities to promote the Bank's products and services
• Assume other responsibilities as requested/needed

What you will bring to the role:

• Bachelor’s degree and 5+ years of prior branch and branch staff management experience; or equivalent combination of education and experience
• Strong working knowledge of bank operations and products; knowledge of banking regulations and compliance
• Proven track record of generating sales referrals and ability to coach/mentor team members to generate sales referrals
• Strong knowledge of business associations, trusts, estates, and related legal and liability risks
• Strong proficiency in banking applications and computer systems; proficient in Microsoft applications
• Demonstrated interpersonal and management skills, including team building and leadership
• Excellent communication skills, both verbal and written

Salem Co-operative Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.