Assistant Branch Manager: Service & Leadership

First Fidelity Bancorp, Inc.; Norman (OK); On-site; USD 45,000 - 60,000; Full time

Job summary

First Fidelity Bank is seeking an Assistant Branch Manager to lead daily operations, coach staff, and ensure outstanding client service in the Norman, Oklahoma market.

The role emphasizes supervising tellers and personal bankers, driving sales, resolving complex client issues, and maintaining a compliant, customer-centered branch culture. A strong performance mindset and community focus are valued.

Qualifications

• Must have at least 18 months of customer service and retail sales experience, with supervisory experience preferred.
• High school diploma required; college degree preferred.

Responsibilities

• Assist Branch Manager/Regional Manager in daily branch operations and staff supervision.
• Coach and develop tellers and personal bankers; schedule, train, and evaluate staff.
• Enhance client experience; build relationships and drive sales of bank products and services.
• Respond to and resolve client issues; ensure compliance with policies and regulations.

Skills

Leadership

Customer service

Communication

Sales ability

Education

High school diploma

College degree preferred

Tools

Bank software

Job description

First Fidelity Bank is seeking an Assistant Branch Manager to lead daily operations, coach staff, and ensure outstanding client service in the Norman, Oklahoma market.

The role emphasizes supervising tellers and personal bankers, driving sales, resolving complex client issues, and maintaining a compliant, customer-centered branch culture. A strong performance mindset and community focus are valued.