Assistant Branch Manager: Lead Ops & Customer Experience

Taylor Bank; Ocean City (MD); On-site; USD 55,000 - 75,000; Full time

Job summary

Taylor Bank in Ocean City, Maryland, is seeking an Assistant Branch Manager with strong people skills to oversee branch operations and service delivery. This full-time, day-shift role includes occasional Saturday mornings and opportunities to lead, train, and coach staff while ensuring compliance and excellent customer experiences.

You will monitor staffing, support onboarding, and drive referrals to lending partners.

Qualifications

• Associate’s degree from an accredited college.
• At least two years of banking or related experience.
• Proven leadership and relationship-building capabilities.
• Proficiency with MS Office applications.
• Passion for building relationships and growth.

Responsibilities

• Oversee branch operations and service delivery daily.
• Monitor lobby flow and staffing to meet demand.
• Resolve routine issues and escalate higher-risk concerns.
• Coach tellers and platform staff for better service.
• Assist onboarding, training, and policy adherence.
• Provide direction and schedule with Branch Manager.
• Ensure compliance with regulations and audits.
• Lead referrals to lending partners and sales goals.
• Assist with cash management and reporting.
• Serve as Officer-in-Charge when needed.
• Identify process improvements and collaborate with departments.

Skills

Leadership

Relationship building

People skills

Banking knowledge

MS Office

Education

Associate’s degree from accredited college

Tools

Excel

Word

PowerPoint

Outlook

Job description

Taylor Bank in Ocean City, Maryland, is seeking an Assistant Branch Manager with strong people skills to oversee branch operations and service delivery. This full-time, day-shift role includes occasional Saturday mornings and opportunities to lead, train, and coach staff while ensuring compliance and excellent customer experiences.

You will monitor staffing, support onboarding, and drive referrals to lending partners.