Assistant Branch Manager

Taylor Bank; Ocean City (MD); On-site; USD 55,000 - 75,000; Full time

Job summary

Taylor Bank in Ocean City, Maryland, is seeking an Assistant Branch Manager with strong people skills to oversee branch operations and service delivery. This full-time, day-shift role includes occasional Saturday mornings and opportunities to lead, train, and coach staff while ensuring compliance and excellent customer experiences.

You will monitor staffing, support onboarding, and drive referrals to lending partners.

Qualifications

• Associate’s degree from an accredited college.
• At least two years of banking or related experience.
• Proven leadership and relationship-building capabilities.
• Proficiency with MS Office applications.
• Passion for building relationships and growth.

Responsibilities

• Oversee branch operations and service delivery daily.
• Monitor lobby flow and staffing to meet demand.
• Resolve routine issues and escalate higher-risk concerns.
• Coach tellers and platform staff for better service.
• Assist onboarding, training, and policy adherence.
• Provide direction and schedule with Branch Manager.
• Ensure compliance with regulations and audits.
• Lead referrals to lending partners and sales goals.
• Assist with cash management and reporting.
• Serve as Officer-in-Charge when needed.
• Identify process improvements and collaborate with departments.

Skills

Leadership

Relationship building

People skills

Banking knowledge

MS Office

Education

Associate’s degree from accredited college

Tools

Excel

Word

PowerPoint

Outlook

Job description

Description

HERE, TAKING CARE OF CUSTOMERS IS ABOUT MUCH MORE THAN MONEY

At Taylor Bank, everything we do is about serving our community and building strong customer relationships.

WE ARE SEEKING:

An Assistant Branch Manager with great people skills to take care of customers in our Branch Located at 20th Street in Ocean City, Maryland. This is a full-time, day shift position, with occasional Saturday mornings required.

YOU WILL BE RESPONSIBLE FOR:

• Branch Operations & Service Delivery
• Support day-to-day branch operations to ensure consistent, efficient, and accurate service delivery.
• Monitor lobby flow and teller/platform coverage; adjust staffing and priorities to meet customer demand.
• Resolve routine service issues and escalate higher-risk concerns to the Branch Manager as needed.
• Leadership, Coaching & Performance
• Coach and support tellers and platform staff to deliver excellent customer experiences and meet performance expectations.
• Assist with onboarding and training; reinforce policies, procedures, and service standards.
• Provide day-to-day direction, feedback, and recognition, partner with the Branch Manager on performance discussions and scheduling.
• Compliance, Risk & Audit Readiness
• Ensure adherence to all banking regulations and internal policies, including BSA/AML, OFAC, CIP/KYC, privacy, and information security.
• Maintain dual control and cash-handling standards, review overrides, exceptions, and daily balancing for accuracy.
• Support internal/external audits and branch reviews by maintaining documentation and promptly addressing findings.
• Sales, Referrals & Customer Experience
• Lead by example in identifying customer needs and making appropriate referrals to consumer, small business, and lending partners.
• Support branch goals through coaching on product knowledge, customer conversations, and follow-up activities.
• Handle escalated customer concerns professionally and ensure timely resolution to protect customer satisfaction and retention.
• Cash, Controls & Operational Reporting
• Assist with cash management activities (vault/ATM balancing, cash shipments, teller cash limits) in accordance with dual control requirements.
• Review branch reports and exception items; take corrective action and communicate trends to the Branch Manager.
• Serve as Officer-in-Charge (OIC) or acting manager when assigned, ensuring branch readiness, opening/closing, and issue escalation.
• Process Improvement & Partner Collaboration
• Identify operational gaps and recommend process improvements that enhance service quality, reduce risk, and improve efficiency.
• Partner with operations, lending, and other bank departments to resolve customer and branch issues and support seamless execution.
• Maintain strong knowledge of products, procedures, and systems; stay current on policy updates and required training.
• All other additional tasks as required

YOU SHOULD HAVE:

• Associate’s degree from accredited college.
• At least two (2) years of banking or related experience; or equivalent combination of education and experience.
• Proven experience in banking, leadership, relationship building or related field.
• Proficiency Microsoft Office Suite (Word, Excel, PowerPoint).
• Passion for building relationships and driving business growth.

WE OFFER:

• Growth opportunities.
• A friendly, collaborative work environment.
• An amazing benefits package: including affordable medical, dental and vision plans; Health Savings Account with employer contribution; employer paid Life, short-term and long-term disability insurance; Voluntary Accident, Critical Illness, Additional Life, and Hospital Indemnity insurance; 401(k) with company match; generous paid time off, paid parental leave and more.
• This is a non-exempt position and is eligible for overtime pay. We also have a discretionary bonus plan, subject to company and personal performance.

Taylor Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their status as protected veterans or individuals with disabilities, their race, color, religion, sex, sexual orientation, gender identity or national origin.