Lead Teller - Arlington Blvd Branch

University of Virginia Community Credit Union; Charlottesville (VA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health, Dental, Vision

Retirement Plan Contribution up to 7%

Life Insurance & Disability

Paid Time Off 16 days + 13 holidays

Tuition Reimbursement

Volunteer Time Off

Job summary

University of Virginia Community Credit Union in Charlottesville is seeking a Lead Teller to educate Members on financial products, manage daily branch cash operations, and deliver outstanding service. You will handle deposits and withdrawals, process transactions, balance cash drawers, and mentor teller staff while upholding Credit Union policies.

We value integrity, collaboration, and service excellence, and welcome bilingual English/Spanish professionals with competitive benefits and growth

Qualifications

• Minimum 2–3 years of related experience.
• Exceptional communication skills.
• Approachable and friendly demeanor.
• Thrive in a fast-paced environment.
• Basic accounting skills.
• Bilingual English & Spanish preferred.

Responsibilities

• Serve Members promptly and professionally.
• Educate and refer Members to Credit Union resources.
• Refer products and services to Members.
• Process deposits and withdrawals and other transactions.
• Receive shares drafts/checks and cash for deposits; verify amounts.
• Balance cash drawer and resolve discrepancies; escalate as needed.

Skills

2-3 years experience

Exceptional communication

Customer service oriented

Bilingual English & Spanish

Fast-paced environment

Basic accounting

Job description

Description

University of Virginia Community Credit Union

Working together to strengthen the financial wellness of our members and local communities.

At UVA Community Credit Union, we are dedicated to making a meaningful difference in the lives of our members and the communities we serve. Our mission, working together to strengthen the financial wellness of our members and local communities, guides everything we do. We foster an environment where every team member plays a vital role in building the financial wellness of those we serve. Our core values are Integrity, Service Excellence, Collaboration, and Gratitude. These values shape how we support our members, interact with one another, and drive the success of our shared purpose. If you’re passionate about making a positive impact and want to be part of a purpose-driven organization, we invite you to explore a career with us.

SUMMARY:

Successful Lead Teller employees educate Members on financial products and services that may enhance achievement of Members’ personal financial goals, make Member referrals to other financial specialists within the Credit Union, and work to continually build positive relationships with our Members. You will also provide exceptional Member service by accurately and efficiently managing the day-to-day branch currency including vault, cash drawers, ATM machine(s), and cash dispense/recycler machines while performing financial transactions in accordance with Credit Union policies and procedures.

DUTIES AND RESPONSIBILITES:

• Ensure Members are promptly and professionally served
• Actively educate and refer Members to resources available within the Credit Union
• Refer products and services to our Members
• Process transactions such as deposits and withdrawals as well as other banking transactions
• Receive share drafts/checks and cash for deposit to accounts, verify amounts, examine share drafts/checks for proper endorsements, and enter deposits into computer records
• Serve as a resource to and escalation point for the teller staff, assisting with coaching and mentoring
• Balance cash drawer at the end of the shift and compare totaled amounts to computer-generated balance sheet. Research and resolve discrepancies. Report any discrepancy to the supervisor as necessary

Requirements

QUALIFICATIONS:

• A minimum of 2-3 years of related experience is required
• Exceptional communication skills
• Approachable and friendly
• Thrive in a fast-paced environment
• Basic accounting skills
• Bilingual English & Spanish preferred; additional compensation is available to those with this skill set

BENEFITS:

• Health, Dental, Vision, a company Retirement Plan Contribution of up to 7% after the first year of employment.
• Employees are eligible for Life Insurance, Long-Term Disability, Health & Wellness Spending Account, Tuition Reimbursement, and Employee Loan Discounts.
• Full-time employees accrue Paid Time Off starting with 16 days accrual annually, and 13 company paid holidays.
• Employees are also eligible for Family Forming Leave, and Volunteer Time Off.

Equal Employment Opportunity has been, and will continue to be, a fundamental principle at the University of Virginia Community Credit Union & Member Options, LLC, where employment is based upon personal capabilities and qualifications without regard to race, color, gender, gender identity, religion, sexual orientation, pregnancy, childbirth, or a medical condition related to pregnancy or childbirth, national origin, citizenship, disability, age, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.