Multi-Site Assistant Branch Manager

Five Star Bank; Town of Albion, Northern (NY, KY); On-site; USD 34,000 - 45,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Health Savings Account

Flexible Spending Account(s)

Company Paid Life Insurance

Long Term Disability

Short Term Disability

Tuition Reimbursement

Employee Referral Program

Wellness Reimbursement Program

Paid Time Off (PTO)

Company Paid Holidays

Job summary

Five Star Bank in Albion, NY is seeking a Multi-Site Assistant Branch Manager to lead across offices and achieve branch goals through sales and referrals. The role emphasizes staff development, coaching, and customer relationship management.

Responsibilities include training, performance evaluations, recruiting, community involvement, and compliance with lending laws. A strong sales orientation and excellent communication are essential for success in this hybrid retail leadership position.

Qualifications

• Education: High School Diploma; Bachelor’s degree preferred.
• 4+ years of Banking, Retail, or Consumer Lending experience.
• Experience managing associates across multiple offices.
• Strong sales orientation and customer focus.
• Excellent written and verbal communication skills.
• Able to manage multiple tasks and prioritize workload.
• Adaptable to varying bank and customer needs.
• Proficient with technology and computer usage.

Responsibilities

• Contributes to branch goals through sales referrals and retention.
• Promotes referrals and staff participation in banking programs.
• Trains, schedules, and manages office staff.
• Monitors performance and provides coaching.
• Assists staff with customer relations and training compliance.
• Assists in evaluating staff performance.
• Participates in recruiting and interviewing.
• Engages in community events to build relationships.
• Interviews loan applicants and processes documentation.
• Maintains knowledge of banking laws and policies.
• Upholds Five Star Bank standards and high-performance behaviors.

Skills

Sales orientation

Customer focus

Team leadership

Communication skills

Problem solving

Adaptability

Technology literacy

Education

High School Diploma

Bachelor's degree preferred

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Multi-Site Assistant Branch Manager

Regular Full-Time Retail Albion, NY, US

6 days ago Requisition ID: 5592

Salary Range: $24.50 To $32.50 Hourly

Purpose : The Assistant Branch Manager is responsible for achieving individual and retail branch goals, across multiple offices, through sales, referrals, and retention of account relationships. Responsible for assuming responsibilities of Senior Branch Manager or Branch Manager as needed or assigned. Participates in community affairs to increase bank’s visibility and development business relationships.

Supervisory Responsibilities :

Degree of Supervision Received: Moderate

• Supervision Received (title): Senior Branch Manager or Branch Manager

Degree of Supervision Given: Moderate

• Supervision Given to (Titles): Retail Staff

Essential Functions :

• Contributes to the bank incentive program in the achievement of bank, office and individual goals. Develop and maintain knowledge of bank products. Actively promotes referrals and retention of account relationships.
• Proactively supports and motivates staff in the banks referral program and their participation. Monitors ongoing sales/referral training needs of staff
• Assists in the training, scheduling, operations and management of office staff.
• Monitors performance and provides ongoing coaching and feedback to office personnel
• Assists staff with customer relations.
• Ensures that training requirements are completed by staff on time
• Works with Senior Branch Manager or Branch Manager to approve performance evaluations of office personnel.
• Participates in the recruiting and interviewing process when the office requires new or additional staff.
• Participates in community events to increase the office’s visibility and to enhance new or existing business opportunities.
• Interviews consumer loan applicants and provides required supporting documentation
• Maintains comprehensive knowledge of laws, compliance regulations and bank policies pertaining to consumer loans and products.
• Demonstrate the standards and principles of the Five Star Bank experience in every interaction with internal and external customers, associates, and stakeholders. Incorporate the high-performance behaviors of teamwork, leading by example, and service in every facet of work.

Job Related Qualifications – Education and Prior Experience :

Required:

• Education:High School Diploma. Bachelor’s degree preferred.
• Prior Experience: 4+ years of Banking (or Retail/Business related), Operational, Sales, or Consumer Lending experience
• Demonstrate skills in effectively managing associates across multiple offices.
• Cooperation/Teamwork – works well with others (internal, external customers and associates)
• Able to manage multiple tasks and prioritize workload and delegate where needed
• Excellent written and verbal communication skills
• Personally responsible, completes work in a timely and consistent manner
• Adaptable to varying bank and customer needs
• Able to learn and utilize new technology effectively and efficiently
• Proven problem-solving skills and sound judgment
• Strong sales orientation and customer focused
• Strong team building and team management skills.

Physical Requirements :

• Ability to communicate face to face and on the phone with customers.
• Occasional bending and lifting from floor height, frequent lifting of 1 – 10 lbs., occasional lifting of up to 30 lbs.
• Occasional travel throughout site locations
• Extensive computer usage is required.

Other :

• Work schedule: Varies with office needs and may include evenings and weekends.
• Licenses or Accreditation: Registration with Nationwide Mortgage Licensing System Registry (NMLS) is required in accordance with SAFE Act requirements.
• Medical, Dental, and Vision Insurance
• Health Savings Account
• Flexible Spending Account(s)
• Company Paid Life Insurance, Long Term Disability, and Short Term Disability
• Voluntary Offerings: Life, Critical Illness/Specified Disease, Accident, Hospital Indemnity & Personal Accident
• Tuition Reimbursement
• Employee Referral Program
• Wellness Reimbursement Program
• Employee Banking and Financial Perks
• Paid Time Off (PTO)
• Company Paid Holidays

The expected rate of pay for this position is shown above. Compensation offers are based on a wide range of factors including relevant skills, training, experience, education and, where applicable, licenses or certifications obtained. Market and organizational factors are also considered. In addition to your base rate of pay and a competitive benefits package, successful candidates may be eligible to receive cash or equity based incentives based on the role and performance.

This job description is not exhaustive. The Multi-Site Assistant Branch Manager may be required to perform other duties as assigned.