ASSISTANT BRANCH MANAGER - ELY

Greater Nevada Credit Union; Ely (NV); Hybrid; USD 48,000 - 67,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Holiday pay

Volunteer time

Job summary

Greater Nevada Credit Union is seeking an Assistant Branch Manager in Ely, NV to support the branch manager with leadership, operations, and sales initiatives. You will guide staff, uphold policies, and ensure an exceptional member experience while driving growth and handling complex member issues.

In this role, you’ll monitor performance metrics, conduct audits, collaborate with internal teams, and step in as Branch Manager when needed. A strong emphasis on service and compliance is essential.

Qualifications

• 2+ years of experience in banking or customer-facing financial services.
• 1–2+ years of team leadership experience in fast-paced environments.
• 2+ years in a structured, metrics-driven or regulated setting with defined processes.

Responsibilities

• Lead by example and mentor staff to achieve branch goals.
• Improve member experience and resolve complex member issues.
• Ensure adherence to policies, procedures and compliance standards.
• Monitor performance metrics and drive operational efficiency.
• Collaborate with the branch manager on growth strategies.
• Conduct regular audits and implement best practices.
• Foster a member-centric culture and proactive problem solving.
• Act as Branch Manager in their absence and address personnel matters.
• Coordinate with internal teams to escalate issues needing specialized support.

Education

High School Diploma or GED

Job description

At Greater Nevada, our passion is helping more people Live Greater, including our members, communities, and each other.With pride, we strive to make a difference in the lives of our members and the communities they live in through financial inclusion, education, and empowerment. Why? Simply because we believe that together, we Live Greater.To do this, we practice C.A.R.E. with our Values:We Care Genuinely.We build relationships because we know that we are Greater Together.We Stay Trustworthy as we serve our communities."Be Bright" rings in our ears as we find custom solutions that meet our members' needs.We Inspire One Another, our members, and our communities to re-imagine what Living Greater can be.In every moment, we Enjoy the Experience. It's what has made the last 70 years greater and what we carry into the future as we continue to serve.These values have guided us to become the largest Nevada-based credit union to touch the lives of more than 88,500 members and thousands upon thousands of people through our community and philanthropic work.If you’re enthusiastic, collaborative, and ready to make an impact, we’d love to meet you!About The Position:The Assistant Branch Manager plays a critical role in supporting the branch manager in all aspects of branch operations and sales, with a primary focus on leadership, operational excellence, member experience, growth initiatives, and issue resolution.What You'll Be DoingLead by example, inspiring team members to achieve excellence in their roles.Foster a positive and motivating work environment conducive to productivity and growth.Provide guidance, mentorship, and support to branch staff to enhance their professional development.Ensure adherence to operational policies, procedures, and compliance standards.Monitor branch performance metrics and implement corrective actions as necessary to optimize efficiency.Collaborate with the branch manager to develop and execute strategies for continuous improvement.Conduct regular audits to identify areas for improvement and implement best practices to enhance operational effectiveness.Cultivate a member-centric culture within the branch, emphasizing the importance of delivering exceptional service.Actively engage with members to understand their needs, address concerns, and provide personalized solutions.Develop and execute strategies to drive business growth, including customer acquisition and retention efforts.Serve as the primary point of contact for resolving complex member issues and complaints.Utilize effective problem-solving skills to address member concerns promptly and efficiently.Work closely with internal departments to escalate and resolve issues that require additional support or expertise.Implement measures to prevent recurring issues and enhance overall member satisfaction.Acts as Branch Manager when Branch Manager is not present.Includes addressing personnel matters as assigned.Qualifications2+ years of experience in banking, financial services, or a customer-facing retail/call center environment (financial services preferred)1–2+ years of team leadership experience (supervision, mentoring, operations) or proven leadership through ownership, influence, and delivering results in fast-paced environments, including cross-functional work.2+ years of experience operating in a structured, metrics-driven, or regulated environment with clear processes, performance expectations, and/or compliance requirements.High School Diploma or Equivalent (GED)Skills & CompetenciesDynamic leaderBranch operation excellence promoterChampion of member experienceGrowth-oriented AdvocateSpecialist in member issue resolutionPhysical DemandsWhile performing the duties of your job, you may regularly be required to sit and use a keyboard, multiple monitors, mouse, and telephone (including repetitive motions with hands, fingers, arms, etc.) for extended periods of time. You may also frequently be required to stand, walk, and reach with hands and arms, bend, and kneel.You may occasionally be required to lift and/or move up to 40 pounds. Anything above 40 pounds requires a team lift.Location and Travel RequirementsGreater Nevada Credit Union's Ely Branch1095 N Hills Blvd, Reno, NV 89506Located in an idyllic small community in beautiful Northern NevadaCompensation & Benefits$ 23.08 - $32.11 per hourCompensation is dependent on experienceMedical, dental, and vision plans, where we cover 90% of employee costs and about 75% of the costs for their dependentsHealth Savings Account contributionsSupplemental insurance and life insurance plansPaid time off, including vacation and sick time, 12 annual paid holidays, 2 floating holidays, 1 floating wellness day and sabbatical leave after every seven years of employmentPaid time to volunteer and make a contribution to the communityEmployee product and service discountsGreater Nevada is an Equal Opportunity EmployerEmployment at Greater Nevada is based solely on a person's merit and qualifications directly related to professional competence. Greater Nevada prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.