DIGITAL SERVICE REPRESENTATIVE

Greater Nevada Credit Union; Reno (NV); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

Paid time off

Employee product and service discounts

Health Savings Account contributions

Supplemental insurance and life insurance plans

Paid time to volunteer

Job summary

Greater Nevada Credit Union is seeking a Digital Service Representative to provide stellar service through various communication channels including phone and video. The role emphasizes building strong member relationships and requires at least one year of customer service experience, as well as effective written and verbal communication skills. The compensation ranges from $38,000 to $54,000 annually with generous medical and time-off benefits. Join a supportive environment in Reno, NV that prioritizes community and member success.

Qualifications

• 1 year of customer service experience required.
• Demonstrated ability in written communication.
• 1 year of banking and call center experience or equivalent.

Responsibilities

• Serve members efficiently via ITM Video, telephone, and electronic communications.
• Seek opportunities to provide additional products and services.
• Maintain knowledge of all Greater Nevada products and services.
• Strengthen member relationships through clear electronic communication.
• Support the MRC during peak call times.

Skills

Customer service experience

Verbal communication skills

Relationship building skills

Time management skills

Problem resolution skills

Effective written communication

Education

High school diploma or equivalent

Job description

## DescriptionAt Greater Nevada, our passion is helping more people Live Greater, including our members, communities, and each other.To do this, we practice C.A.R.E. with our Values:* We **Care Genuinely**.* We build relationships because we know that we are **Greater Together**.* We **Stay Trustworthy**as we serve our communities.* **"Be Bright"** rings in our ears as we find custom solutions that meet our members' needs.* We **Inspire One Another**, our members, and our communities to re-imagine what Living Greater can be.* In every moment, we **Enjoy the Experience**. It's what has made the last 70 years greater and what we carry into the future as we continue to serve.These values have guided us to become the largest Nevada-based credit union to touch the lives of more than **88,500** members and thousands upon thousands of people through our community and philanthropic work.If you’re enthusiastic, collaborative, and ready to make an impact, we’d love to meet you!---**About The Position:**The Digital Service Representative (DSR) is responsible for providing service and sales, deepening relationships with our members, through the Interactive Teller Machine/Video, Telephone, and Electronic Communication channels to assist in achieving Greater Nevada Goals.**What You'll Be Doing*** Serve members in a professional, courteous, and efficient manner through prompt handling of teller transactions via the ITM Video conferencing system.* Seek opportunities to provide members with additional products and services in support of member success goals and the Strategic Business Plan via all channels, including but not limited to phone, email, live chat, secure messaging, text, GNCU.org, and fax.* Maintain knowledge of all Greater Nevada products and services.* Strengthen member relationships through clear and concise electronic communication using appropriate grammar, spelling, and punctuation.* Support the MRC during peak call times, answering telephone calls to help more members live greater.---**Qualifications*** 1 year customer service experience required* Demonstrated ability in written communication* 1 yr Banking and call center experience or the equivalent**Skills & Competencies*** Enjoy working with the public over the phone and through video chat* Effective verbal communication skills* Effective relationship building skills* Effective time management skills* Problem resolution skills and experience* Optimizes work processes* Drives engagement* Self-development* Action oriented* Decision quality**Physical Demands*** While performing the duties of your job, you may regularly be required to sit and use a keyboard, multiple monitors, mouse, and telephone (including repetitive motions with hands, fingers, arms, etc.) for extended periods of time. You may also frequently be required to stand, walk, and reach with hands and arms, bend, and kneel.* You may occasionally be required to lift and/or move up to 20 pounds.---**Location and Travel Requirements**Greater Nevada Credit Union’s Reno Operations Center9790 Gateway DriveReno, NV 89521United States* Located in an idyllic small community in beautiful Northern Nevada---**Compensation & Benefits*** $38,000.00 - $54,000.00 per year* Compensation is dependent on experience* Medical, dental, and vision plans, where we cover 90% of employee costs and about 75% of the costs for their dependents* Health Savings Account contributions* Supplemental insurance and life insurance plans* Paid time off, including vacation and sick time, 12 annual paid holidays, 2 floating holidays, 1 floating wellness day and sabbatical leave after every seven years of employment* Paid time to volunteer and make a contribution to the community* Employee product and service discounts---**Greater Nevada is an Equal Opportunity Employer**Employment at Greater Nevada is based solely on a person's merit and qualifications directly related to professional competence. Greater Nevada prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.