Branch Operations Lead — Community Banking

Class-Act-Federal-Credit-Union; Louisville (KY); On-site; USD 52,000 - 66,000; Full time

Benefits offered by this job

Paid time off

401(k) with employer match

Medical Insurance

Dental & Vision Insurance

Tuition Reimbursement

Free Parking

Job summary

Class Act Federal Credit Union is seeking an Assistant Branch Manager for the East Branch in Louisville, KY. The role supports the Branch Manager in efficiently operating the retail branch, aiding staff, and ensuring excellent member service while promoting cross-sell opportunities.

The ideal candidate has 3–5 years in a similar role with supervisory experience and a college degree or related experience. Expect a Monday–Friday schedule, community engagement, and strong teamwork within a

Qualifications

• 3–5 years of similar or related experience, including 1 year of supervisory experience.
• College degree preferred or equivalent experience considered.
• Strong communication and interpersonal skills for coaching staff.

Responsibilities

• Assist Branch Manager in overseeing retail branch operations.
• Provide staff with information to improve members’ financial well‑being and exceed expectations.
• Coach and develop employees to meet and exceed goals; promote teamwork across departments.
• Ensure compliance with policies, security, and cash handling procedures.
• Cross-sell products and services to support members’ financial needs.
• Maintain confidentiality of member information and deliver professional service.

Skills

Supervisory experience

Customer service

Interpersonal skills

Communication

Education

College degree preferred

Tools

Microsoft Office

Job description

Class Act Federal Credit Union is seeking an Assistant Branch Manager for the East Branch in Louisville, KY. The role supports the Branch Manager in efficiently operating the retail branch, aiding staff, and ensuring excellent member service while promoting cross-sell opportunities.

The ideal candidate has 3–5 years in a similar role with supervisory experience and a college degree or related experience. Expect a Monday–Friday schedule, community engagement, and strong teamwork within a